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Customer Service Representative - Entry Level Print | Email Job
Employer: CCC Information Services
Location: Sioux Falls, SD 57104
Employment Type: Employee Full Time
About CCC Information Services Inc.

Founded in 1980, CCC is the nation’s leading provider of advanced software, workflow tools and enabling technologies to the automotive claims and collision repair industries. Its client base includes more than 350 insurance companies and more than 20,000 repair facilities.

This is the environment you’ve been looking for—a well-established company that’s innovative and ambitious with great employee benefits and a casual work environment. Our downtown business support center employs more than 200 people and has proudly operated in Sioux Falls since 1998. The support center receives phone and internet requests from insurance adjusters across the country seeking the vehicle value on potential total loss insurance claims, as well as technical support. You can find out more about CCC Information Services Inc. by visiting the company’s web site at

Position Overview

This position involves processing of in-bound telephone calls and data enter of vehicle data on potential total loss insurance claims. This role will work exclusively with Claims Adjusters from the nations top insurers.

Essential Duties and Responsibilities

Receive initial calls and obtain all pertinent vehicle information from potential Total Loss claims
Ensure that all vehicle information is entered into the system completely and accurately
Communicate the vehicle value from the database to the caller
Forward calls on vehicles that require calculation of the replacement value to respective department
Process other incoming work such as faxed requests and dealer inventory updates while maintaining productivity and quality standards.

Why Choose CCC

We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.

What we value is simple -- customers, employee commitment, collaboration and clear communication. We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate and stay strong.

We make it a priority to keep employees healthy, happy and enriched.

Healthy - Wellness programs and Perkspot/employee discount program
Happy – Recognition programs, a confidential employee assistance program and flexible work arrangements such as staggered start times
Enriched –Tuition reimbursement, training and learning programs, and leadership development opportunities

Our benefit plans include: medical, dental, vision, paid vacation/PTO/holidays, tuition reimbursement, 401 (k) plan with company match and more.

CCC is a great place to work. Join us.

High School Diploma or equivalent
1-2 years prior service industry experience
Excellent verbal and written communication skills
Attention to detail
Ability to multi-task
Keyboarding skills

Contact Information

CCC Information Services
100 S Main Ave
Sioux Falls, SD 57104

Other Information

Category(s): Customer Service, Automotive, Insurance
Industry: Insurance
Experience Req.: Yes
Degree Req.: Yes
Closing Date: 6/6/2014