Description:
Department or Branch: Retail/Sycamore
Work Schedule: Monday – Friday, 12:30 p.m. to 5:30 p.m.
Example of Duties Performed:
1. Referrals
· Build customer relationships to establish quality referrals to all areas of the Bank.
· Provide consistent exceptional customer service with all existing and potential customers in person or by phone by recognizing opportunities to refer, solving problems, answering questions, updating account information, or transferring calls when appropriate.
· Build customer relationships that are meaningful and sincere to establish quality referrals to all areas of the Bank.
· Individual referral goals will be determined according to branch and teller locations. The teller will exceed if they are 25% or greater over their individual annual goal.
2. Service Excellence
· Respectful and courteous to internal and external customers.
· Provide consistent exceptional customer service through all delivery channels as measured by excellent ESI survey ratings.
· Provide excellent customer service on branch phone and customer support phones. Answer all customer questions or transfer call to expert when needed.
3. Accuracy
· Teller balancing goal for full-time tellers is 24 or fewer offages with a total maximum of $500 per 12 consecutive months. This is pro-rated for part-time employees.
· Exceed at 12 or fewer offages with a total maximum of $500 per 12 consecutive months. This is pro-rated for part-time employees.
· Perform functions of a universal teller including completing deposit and withdrawal transactions, telephone transfers, balance inquiries, and other customer-related questions.
· Complete daily branch capture functions including but not limited to scanning, balancing, deposit corrections, and notifying customers.
· Process deposits from various sources including deposit bags, mail, ATM, and lockbox services. Balance all teller transactions daily.
4. Have knowledge of banking laws and regulations related to Bank operations and perform duties in accordance with these regulations.
Requirements:
Education: High school diploma; post high school a plus.
Previous Experience: Cash handling and sales and service experience preferred.
Contact and Miscellaneous Information:
Contact Information
The First National Bank in Sioux Falls
Stephanie Marin
firsthr@fnbsf.com
100 South Phillips Avenue
PO Box 5186
Sioux Falls, SD 57117
Phone: 605.335.5200
Other Information
| Category(s): |
Banking, Customer Service |
| Industry: |
Banking / Financial Services |
| Experience Req.: |
No |
| Degree Req.: |
No |
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