Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort
•Provide exceptional customer service to all internal and external customers.
•Provide legible communication and directions.
•Compute basic arithmetic
•Perform job functions with attention to detail, speed, and accuracy.
•Prioritize, organize and follow-up
•Be a clear thinker, remaining calm and resolving problems using good judgment.
•Follow directions thoroughly.
•Understand guests’ service needs
•Work cohesively with co-workers as part of a team.
•Maintain confidentiality of guest information and pertinent hotel data
•Must be punctual
•Preparation and disposition of all Night Audit work as required
•Efficiently check guests in and out.
•Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
•Operate the hotel phone system in a friendly and efficient manner.
•Administer hotel guest payment policies.
•Responsible for shift cash transactions.
•Communicate hotel facilities and services to guests
•Answer questions regarding local area facilities and points of interest
•Coordinate with other departments to fulfill special guest requests.
•Read and update the Front Desk Communication Log daily.
•Notify housekeeping and maintenance of any reported problems with rooms and grounds.
•Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
•Know and follow the hotel emergency procedures.
•Ability to work under frequent time pressure in an interruptive environment.
•Other duties as assigned/needed.
•A true desire to satisfy the needs of others in a fast paced environment.
•Refined verbal and written communication skills.
•High school diploma or GED equilevant.
•One year experience as a desk clerk preferred
•Computer skills required
•IRGC License Required
Full-time and part-time.
Contact and Miscellaneous Information:
Grand Falls Casino Resort
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650
||General Labor / Warehouse, Customer Service
||Hotel / Resort
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