Serve as a Host in our Retail shops. Greeting and encouraging purchases of merchandise. Create an exciting atmosphere for our guests to be comfortable in there gift and personal selections.
•Provide exceptional guest service to all customers in the boutique and/or gift shop, depending on where assignment is for the day.
•Show the customer around the store and inform them of the merchandise we stock
•Be on the sales floor on time.
•Your uniform is clean and pressed following all other guidelines of the employee handbook.
•The associate is expected to do a walk through of the boutique and/or gift shop to reacquaint themselves with changes and arrival of new merchandise
•Employees are expected to develop their product knowledge on a daily basis.
•All breaks and lunchtime breaks must be coordinated with other employees and approved by a supervisor.
•The phone must be answered properly
•All guests must be greeted within 5 seconds of coming through the door by saying.
•While assisting each guest, associates are required to suggest add on sales.
•While assisting a guest in the fitting room, the guests must never have to come out to assist themselves.
•Be aware of apparel add on sales when guests are in the fitting rooms.
•One associate must be on the sales floor at all times.
•Standing behind the desk area is only for when you need to for working purposes.
•No sitting in a chair, reading the newspaper or other personal matters should be done on work time.
•Make notes of customer requests for merchandise on customer request forms.
•In giving cash back, count from amount of sale to the amount given.
•Thank you cards are to be written daily.
•Listen for the guest to be addressed by name while in the boutique. Then proceed to address the guest by name throughout the sales process.
•CUSTOMER SERVICE IS ALWAYS #1
•Meets company attendance policy
•May be required to work days, nights, and weekends.
•All other duties assigned
•IRGC License Required
Part-time, scheduled up to 20 hours per week
Contact and Miscellaneous Information:
Grand Falls Casino Resort
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650
||Retail, Customer Service, Marketing / Communications
||Hotel / Resort
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