Description:
Next training class starts 10/29/2012 Monday-Friday 8:00am-4:30pm for four weeks. After training we are looking for full-time candidates who are available for the following schedule:
10/29/2012 Class
We have two different shifts we are staffing for. We have a Mon-Fri shift with Sat & Sun off from 1:30pm- 10:00pm. We also have a morning shift that is 9:30am-6:00pm with either a Tues & Wed off or a Wed & Thurs off.
If you would like to attend a meet and greet with a management team to see what TCF has to offer, we are conducting tours of our facility Thursday's from 5pm-7pm. We are also conducting a Job Fair next Thursday October 4th from 4pm-7pm. Apply online and come in and see our new Call Center!!
TCF Bank, in business for nearly 90 years. This position answers inbound customer calls, researches and resolves customer service questions, inquiries, requests and problems in an accurate and timely manner. The position also provides a high level of customer service in accordance with policies and guidelines set by the company, effectively analyzes every situation and determines an appropriate solution and response. These individuals take ownership of customer concerns and strive to be the primary connection between the customer and our organization.
As an Inbound Call Center Agent, you would:
•Make every customer feel valued.
•Help to research, analyze and resolve account issues.
•Learn about banking products, procedures and regulations.
Requirements:
•High school graduate or equivalent, working toward 2 or 4-year college degree preferred
•9 months experience providing customer service or in a customer contact position
•12+ months prior customer service experience preferred
•Demonstrated communication and organizational skills
•Ability to prioritize work
•PC keyboarding and Internet experience needed
•TCF offers competitive pay where your experience matters and we will compensate you for that experience.
•Agent incentives could be up to an EXTRA $400/month.
•TCF offers 16 days PTO that are prorated for the first year of employment.
•No Collections, Just Customer Service (Checking & Savings Accounts)
We offer a comprehensive benefits package that includes medical, dental, 401(k), life insurance. In addition, TCF Bank also offers health care/dependent care spending accounts, short and long term disability, tuition reimbursement, and an employee referral reward program.
BE A CUSTOMER SERVICE SUPERSTAR
TCF strives to place The Customer First. We believe that providing great customer service helps to retain existing customers, attract new customers and create value for shareholders and pride in our employees. Your training at TCF will give you the power to make a difference.
SEE YOUR TOP PERFORMANCE PAY OFF
TCF encourages open communication and promotes from within whenever possible. TCF places the highest priority on honesty, integrity and ethical behavior. From the branches to the executive level, TCF employees with these qualities grow challenging and rewarding careers.
INDUSTRY LEADER
TCF remains a safe and sound financial institution. Our capital position is strong and we have ample liquidity to conduct business. We are proud we have held tightly to our conservative banking principles and as a result, TCF has remained profitable for an astounding 66 consecutive quarters through the 3rd quarter of 2011.
Take it from some of our current Inbound Call Center Agents:
“One thing I enjoy about my job is the learning experience. Not only am I assisting and education customers, but I am also learning things about the banking industry and about running a business. –Amber
“I love working for TCF Bank because there are limitless options to grow.” -Amahnda
“I like helping people resolve problems. And I appreciate being able to work for a company that truly cares about its customers and is willing to go the extra mile to help them. ‘The Customer First’ is for real.” -Joel
Join a well-run company with strong leadership!
Please join over 7,000 employees who have grown with TCF in MN, IL, MI, CO, IN, WI, SD and AZ!
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or other status protected by applicable law.
Contact and Miscellaneous Information:
Contact Information
TCF Bank
Other Information
| Category(s): |
Customer Service, Banking |
| Industry: |
Banking / Financial Services |
| Experience Req.: |
No |
| Degree Req.: |
No |
| Closing Date: |
10/21/2012 |
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