Contacts customers to determine reason for payment delinquency and obtains payment commitment. Places outbound calls and negotiates workouts and repayment plans and handles most complex collection inquiries and issues.
Must be a fully qualified, seasoned collector and possess a minimum of 3+ years experience in a direct customer contact, service, collections or sales environment. Possess strong, professional written and verbal communication skills and the ability to handle difficult customer calls with tact and diplomacy. Ability to work in a fast paced, team-oriented environment and complete assigned tasks within strict timeframes. Strong analytical and problem solving skills and proven leadership abilities and strong organizational skills
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||Banking / Financial Services
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