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Customer Support Representative
Employer:
Sheehan Mack Sales & Equipment Inc.
Location:
Sioux Falls, SD 57104
Employment Type:
Part Time
 
Description:
- Conduct over-the-phone customer surveys for sales, service and parts
- Collect customer responses and enter them in a CRM data base
- Communicate data to appropriate manager for immediate attention
- Talk with customers about added value items while on the phone
- Follow-up with customers via email
- Call equipment rental customers for scheduled maintenance
- Provide back-up support for the service administrator
- Update and maintain machine population list
- Assist with company-wide safety program
 
Requirements:
- Must have experience in the construction equipment, heavy-duty truck and parts industry
- Customer service
- Exceptional phone skills
- Proficient using a computer
- Proficient with Microsoft Office applications, data entry
- Organized
- Communicates well with others
- Able to work independantly
- Familiar with work orders prcedures and time card entries
- Working knowledge of a safety program
 
Contact and Miscellaneous Information:
Contact Information
Sheehan Mack Sales & Equipment Inc.
Allen Compton
allencompton@sheehanmacksales.com
901 E. 60th Street North
Sioux Falls, SD 57104
Phone: 605-310-7116 or
Other Information
Category(s): Customer Service, Admin & Clerical
Industry: Automotive / Motor Vehicles / Parts
Experience Req.: Yes
Degree Req.: No
Closing Date: 11/29/2012
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