Esurance has a great opportunity that allows you to work in the comfort of your own home. The best part is, Esurance WILL provide the computer, phone, and internet in order for you to perform the job. You only need to provide a chair, a desk, and quiet area to work in.
If this seems too good to be true, it isn't! Currently over 50% of our customer service representative enjoy working from their homes.
Please note: You must live within in 100 mile radius from Sioux Falls and you must work in our office for at least 90 days.
Interacts extensively with customers.
Responds to customer inquiries, gathers information, keys data, resolves problems and provides answers to customers.
•Provides superior phone service to customers.
•Treats all customers and coworkers courteously and professionally; handles irate customers in a professional manner.
•Learns and maintains a thorough working knowledge of all product information.
•Calls customers to provide advice on follow up research items.
•Initiates workflow (Webforms) documents with other departments accurately.
•Obtains customer feedback information and forwards information to suggestion tracking.
•Follows instructions and pre-established guidelines to perform the functions of the job.
•Conducts research to determine best resolution to customer issues in balance with business needs.
•Promotes the company by providing top-notch service and inviting referrals.
•Meets or exceeds Customer Service Rep 1 standards for customer service quality and productivity.
•Performs other duties as assigned.
•Able to listen attentively and provide excellent customer service skills with difficult callers.
•Excellent communication skills both oral and written with the ability to write clearly and the ability to read aloud accurately with proper grammar, good enunciation, and smooth flow.
•Able to perform basic mathematical calculations.
•Able to operate a phone, computer system, copier, and other office equipment.
•Able to adhere to all organizational policies and procedures.
•Able to type 20 or more wpm (words per minute).
Experience / Education:
•High school diploma or equivalent education required.
•1 or more years of experience in a customer service or call center environment required.
Esurance offers an excellent work environment, comprehensive benefits package, including 3 weeks of vacation accrued within the first year of employment.
Attracting, rewarding, respecting, and supporting top talent: what Esurance is all about
Training will be Monday-Friday 8:30 a.m. - 5:00 p.m. for 8 weeks. If you cannot ensure perfect attendance during the required training, please submit your resume and application during the next job posting period. Normal shift patterns should go into effect after training has been successfully completed. After training all schedules will include evenings, weekends and holidays
Contact and Miscellaneous Information:
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