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Collector 3 Print | Email Job
Employer: Wells Fargo
Employment Type: Full Time
Our competitive advantage: People. It all begins with outstanding talent.
Our vision: Helping our customers succeed financially.
Our product: Service - for over 160 years.
Our culture: Wow!

In Wells Fargo's Consumer Lending Group (CLG), we've built our team of top professionals by rewarding their accomplishments and ensuring they have what s needed to succeed.

The CLG team includes our home mortgage, home equity, consumer credit card, personal loans and lines, direct auto, dealer services and commercial auto, retail services and education financial services businesses.

Join the #1 Mortgage originator and servicer (Source: Inside Mortgage Finance).

Our Default Servicing Team: Respectfully engages, understands and advises consumer real estate customers of available solutions to resolve mortgage delinquencies.

Fully qualified, seasoned collector.
- Contacts customers to determine reason for payment delinquency and obtain payment commitment by placing outbound calls which are non-routine and require deviation from standard screens, scripts, and procedures.
- Negotiates workouts and repayment plans.
- Handles most complex collection inquiries and issues.
- Makes decisions about acceptance/return of partial payments.
- Handles most complex collection inquiries and issues.
- May assist with compiling statistical reports and other special projects.
Basic Qualifications
3+ years experience in a direct customer contact, service, collections or sales environment.

Minimum Qualifications

- Strong, professional written and verbal communication skills and the ability to handle difficult member calls with tact and diplomacy.
- Ability to work in a fast paced, team-oriented environment and complete assigned tasks within strict timeframes.
- Strong analytical and problem solving skills.
- Proven leadership abilities.
- Strong organizational skills.

This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.

Preferred Skills
- Previous experience on a dialer or in a call center environment.

Contact Information

Wells Fargo
Pam Schut

Other Information

Category(s): Customer Service, Finance
Industry: Banking / Financial Services
Experience Req.: Yes
Degree Req.: No
Closing Date: 1/25/2013