Job Description
Collections Specialist
About the role
As Collections Specialist, you will use designed time frames and methods to collect on open receivables. You will specialize in retaining dealers while collecting past due balances.
Our Collections Specialist will be
- Results-oriented, problem solver who is driven to get things done
- Detail-focused, especially with tasks and documentation
- Ready to dive inand learn new processes
What we need you to do ...
- Work with recently closed accounts to gather information and to collect final payment.
- Work with delinquent accounts to collect funds for past due, unpaid or declined payments.
- Research contact information on returned by post office invoices.
- Work with dealers on settlements.
- Make alternative payment arrangements on chargebacks as applicable.
- As the “face” of the company, represent Carsforsale.com with professionalism and integrity.
You’ll Also Need ...
- High School Diploma or equivalent and/or relevant experience.
- Previous experience working with customers and building relationships required.
- Previous Collections experience a plus.
- Must have basic computer skills.
- Effective listening skills are needed.
- Strong communication skills (verbal and written).
- Ability to work independently as well as part of a team.
- Must be self-motivated, persistent, and have the ability to prioritize workloads.