Job Description
Are you passionate about crafting exceptional customer experiences? Do you thrive in environments where your voice is not just heard, but valued? We have an opportunity that’s perfect for you as our Customer Experience Manager.
At Heritage Bank NA, we're dedicated to building and sustaining a consistent customer journey across all delivery channels. We understand that every interaction is an opportunity to create value and foster loyalty.
As a Customer Experience Manager, you’ll be at the forefront of this mission, integrating channels seamlessly to ensure a smooth flow between our bank and its customers. Whether it’s a face-to-face encounter, a friendly chat over the phone, or a digital connection, you’ll be instrumental in setting expectations, driving satisfaction, and exceeding every customer's needs.
What awaits you is more than just a job – it’s a journey of growth and fulfillment. You’ll have the opportunity to inspire and motivate a team of dedicated professionals, ensuring they’re equipped to deliver nothing short of excellence. You’ll have the autonomy to innovate, incorporating automation where appropriate, and shaping the future of customer interaction.
But it’s not just about the present – it’s about the future. We’re committed to continuous improvement, and your role will be pivotal in measuring our success, analyzing performance metrics, and implementing enhancements to elevate the customer experience even further.
But most importantly, you’ll be part of a company that values your growth and development. We provide opportunities for advancement, comprehensive training, and a supportive environment where your ideas are not only encouraged but celebrated.
Lastly, as an employee owner, you’ll have a direct impact on our company’s success. You’ll share in the rewards of our collective achievements, knowing that your contributions are helping to build something truly special.
Join our team and enjoy a comprehensive benefits package that prioritizes your well-being and empowers your financial security. Alongside competitive wages and performance incentives, we offer health, dental, and vision plans, along with supplemental insurance options. Invest in your future with our 401k retirement plan and employee stock ownership program, becoming a true partner in our success. Enjoy the flexibility to balance your personal and professional life with paid time off, holiday pay, remote work options, and flexible scheduling.
Join us and be a part of a team where every day brings new opportunities to make a difference!