Dealer Relations Coordinator

Job Description

Role and Team

• The Dealer Relations Coordinator will perform various administrative and operational duties relating to sales. Assist the sales team in servicing dealer relationships, development of new business, retention of existing business and any other duties and responsibilities required. 

 

Responsibilities

• Perform administrative and operational functions as set forth by the designated supervisor. This includes but is not limited to: determining all pre-sale activities, scheduling transportation, numbering units, setting the sale, flooring units, handling units requiring reconditioning services, and entering announcements. Maximize the number of DealerBlock and LiveBlock listings by working with relative departments within the auction. Auditing online representation of vehicles – photos, condition, damages, and announcements.
• Perform sale day duties as set by supervisor. This includes, but not limited to, customer service, IF duties, block representation, post-sale reporting, and LiveBlock sale auditing.
• Be familiar with policies and procedures for handling all aspects of customer complaints and disputes and resolve in a friendly, courteous manner. Advise the designated manager of serious complaints or incidents. Assist dealers with any problems, discuss PSI results, and coordinate arbitration issues. Effectively and efficiently manage the dealer sales inventory as requested by the customer.
• Perform operational duties as needed. This includes but not limited to: numbering vehicles, stickering vehicles, ensure all vehicles are on spot for sale, make reconditioning recommendations, ensure all repairs are completed in a timely manner, verify condition reports are complete and posting cars to DealerBlock.
• Reconcile online sold vehicles for LiveBlock and DealerBlock. Verify purchases are accurately recorded. Assist in preparation of bill of sale, sale reports and post reconditioning charges incurred. Follow up calls with customers to verify all pertinent transaction information. Includes but not limited to up-selling PSI’s, payment and shipping information.
• Account specific requirements for posting units on different online software and transferring images from one platform to the other one. (Mercedes)
• Properly use and navigate ADESA’s CRM tool to logging calls, run reports, and view dashboards.
• Process any online arbitration through Salesforce until case is closed.
• Responsible for impacting and achieving overall sales goals. Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
• Make sure all Department area conditions do not threaten employee or customer safety.
• Respond to and follow proper procedures on employee and customer accidents, injuries, and loss or damage to any property. Report all incidents immediately. Practice and instruct all employees in proper loss prevention and reaction procedures. Report all incidents properly and immediately.
• Other duties as assigned

Qualifications

• Must be at least eighteen (18) years of age.
• Must be qualified to operate a motor vehicle and possess a valid driver’s license.
• Auto Auction experience preferred.
• Must have a demonstrated ability to read, write, and communicate effectively in English.
• Must have the ability to physically operate vehicle equipment and tools.

 

ADESA Benefits and Perks
Competitive Pay | Quality Benefits | Holiday and Paid Time Off | Education and Equipment Reimbursement Programs | Matching 401(k) | Career Path Opportunities | And More!

Job Requirements

Requirements
To be able to do your job at ADESA, there are some basic requirements we want to share with you. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.

The physical activity requirements of the position range from Light to Medium Physical Work.
Frequent – standing, watching, touching, listening, walking, talking
Potential – running, jumping, yelling or other rapid or forceful movement in emergency situations
Visual acuity requirements include color, depth perception and field of vision comparable to definitions for Clerical, Administrative, Machine Operators (including inspection) positions.
Physical Working Conditions

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, slightly elevated ambient noise levels, and minor atmospheric conditions affecting skin or respiratory systems, such as fumes, odors and dusts associated with internal and external service station/convenience food and petroleum dispensing operations.

Note: Refer to the Handbook and Policy Manuals for important addendum requirements to all job descriptions. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.
To be able to do your job at ADESA, you must be able to read, write, speak, and understand English. Of course, we’ll make any reasonable accommodations for those with disabilities to perform the essential functions of their jobs.



Legal Stuff
Hiring is contingent on passing a complete background check. This role is not eligible for visa sponsorship.
ADESA is an equal employment opportunity employer. All applicants receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, marital status, national origin, age, mental or physical disability, protected veteran status, or genetic information, or any other basis protected by applicable law. ADESA also prohibits harassment of applicants or employees based on any of these protected categories.
Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.