SDP Technical Support Specialist

Job Description

Innovative Systems is currently seeking applicants for a SDP Technical Support Specialist to join our talented team.

The SDP Technical Support Specialist position includes assisting our clients via phone and live streaming with configuring the SDP (Services Delivery Platoform) to support plant tracking and automated provisioning of numerous network elements responsible for delivering broadband, telephone, video, and email services to our clients’ customers.

This position is located in Mitchell, SD. 

Remote or hybrid will be considered for the ideal candidate with SDP experience. 

When you are part of the Innovative team as a SDP Technical Support Specialist you will:

• Deliver outstanding customer support during the installation and continued use of the Innovative Systems SDP software. 
• Providing end user training and support, which includes diagnosing, resolving, and documenting software issues in a timely and accurate manner. This may require travel to client sites.
• Project management of both simple and complex tasks involving Innovative Systems clients, third-party vendors, and Innovative Systems internal staff.

  These are skills that we are looking for in our ideal candidate: 

  • Excellent oral and written communication skills. 
  • Project management of multiple projects simultaneously, both large and small. 
  • Minimum of 5 years of experience with the following software and technologies:
    • Windows operating system,
    • Wireshark,
    • Access Gear (Calix, Adtran, Nokia, Zhone, Tarana, Plume, ect),
    • Telephone Switching Equipment (Genband, Meta, ect.),
    • IPTV Middleware (Innovative Systems, Minerva, ect.).
  • An understanding of Internet standards in the context of server-based applications such as TCP-IP, DNS, FTP, SSH, HTML, XML, DHCP, and other protocols is preferred.

  These skills would be helpful but are not required:

  • Telecommunications industry experience. 

  If you aren’t excited to work for Innovative Systems yet, we want to tell you a little more about what we can offer to the right candidate:

  • Competitive wages
  • Quarterly Profit Sharing Plan
  • Generous Paid time off
  • 10 paid holidays
  • 401(k) matching
  • Company paid family Blue Cross Blue Shield health insurance plan
  • Company contributions to an HSA plan
  • Company paid employee Dental Insurance
  • Company paid employee Vision Insurance
  • Company paid Life Insurance
  • Company paid Short- & Long-Term Disability Insurance

  If you are passionate about customer support and eager to make an impact for a fast-moving company, we encourage you to apply for this exciting opportunity to join our team. Please submit your resume and cover letter outlining your qualifications and relevant experience. We look forward to hearing from you.

• This position is located in Mitchell, SD.