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Guest Service Agent Print |
Employer: Grand Falls Casino and Golf Resort
Location: Larchwood, IA 51241
Employment Type: FT/PT

Grand Falls is looking for Overnights, Swing Shift & 10 am Shift applicants!!!


Guest Service Agents are responsible for the guest registration process and communication of hotel services and promotions. This position has a direct impact on the guest experience while staying at Grand Falls Casino Resort. Front Desk Supervisors are required to handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.

Competitive salary.

Benefits Offered: • Health • Dental • Vision • Profit Sharing • PTO • Flex Benefits • Life Insurance • Supplemental Insurance • 401K

• Provide exceptional customer service to all internal and external customers.
• Handle all guest problems and complaints in a timely and efficient manner while maintaining a positive and helpful attitude.
• Ability to tolerate angry or upset customers
• Know and follow company policy and procedures
• Must be personable and willing to establish a rapport with guests
• Must be able to work a flexible schedule to include nights, weekends and holidays.
• Knowledgeable in all casino areas, marketing programs, safety & security
• Compute basic arithmetic
• Perform job functions with attention to detail, speed, and accuracy.
• Prioritize, organize and follow-up
• Be a clear thinker, remaining calm and resolving problems using good judgment.
• Follow directions thoroughly.
• Understand guests’ service needs
• Work cohesively with co-workers as part of a team.
• Maintain confidentiality of guest information and pertinent hotel data
• Preparation and disposition of all Night Audit work as required
• Efficiently check guests in and out.
• Assist reservation center in taking, modifying, and canceling guest reservations, noting any special requests.
• Operate the hotel phone system in a friendly and efficient manner.
• Administer hotel guest payment policies.
• Responsible for shift cash transactions.
• Communicate hotel facilities and services to guests
• Answer questions regarding local area facilities and points of interest
• Coordinate with other departments to fulfill special guest requests.
• Read and update the Front Desk Communication Log daily.
• Notify housekeeping and maintenance of any reported problems with rooms and grounds.
• Carry out any reasonable request by management that does not place at risk your safety, security or integrity.
• Know and follow the hotel emergency procedures.
• Ability to work under frequent time pressure in an interruptive environment.
• Other duties as assigned/needed.

Contact Information

Grand Falls Casino and Golf Resort
Keri Hubers
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650

Other Information

Category(s): Customer Service, Hospitality, Other
Industry: Hotel / Resort
Experience Req.: No
Degree Req.: No
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