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 Home/Search  >  Previous Page Grand Falls Casino and Golf Resort   > Resort Club Host - Marketing
Resort Club Host - Marketing Print |
Employer: Grand Falls Casino and Golf Resort
Location: Larchwood, IA 51241
Employment Type: Full Time

Assists Resort Club Manager and/or Supervisor in overseeing all aspects of the Resort Club and VIP.  Greet guests and encourage Resort Club membership.  Help create an exciting environment for guests by promoting events and promotions.

•Provide exceptional customer service for all internal and external customers.

•Greet guests immediately upon approaching the Resort Club.

•Create Resort Club accounts in KCMS.

•Ensure database integrity with accurate data input (correct guest information).

•Point of reference for all information regarding promotions, entertainment, events, schedules, etc.

•Promotes Resort Club cards by explaining Club benefits and encourage enrollment.

•Complies with Marketing Standard Operating Procedures (SOPs).

•Maintain confidentiality and discretion including but not limited to customer files and habits, company procedures, data or marketing profiles.

•Represent the company by maintaining a professional atmosphere when creating customer relationships on and off property.

•Meets proper department and company uniform, appearance, and grooming standards.

•Attends all company required training.

•Ensures proper department uniform, appearance, and grooming standards are followed.

•Complies with all Iowa Racing and Gaming Commission (IRGC) Rules and Regulations and any other local, state, or federal guidelines.

•Must be able to be approved for and maintain a valid gaming license.

•Adheres to all safety guidelines.

•Meets company attendance requirements.

•May be required to work days, nights, weekends and holidays.

•Performs other duties as assigned.


Benefits Offered: • Health • Dental • Vision • Profit Sharing • PTO • Flex Benefits • Life Insurance • Supplemental Insurance • 401K

Training available. Will be required to obtain an Iowa Racing Gaming Commission License - to be arranged by Grand Falls upon offer of employment

Contact Information

Grand Falls Casino Resort
Keri Hubers, PHR
1415 Grand Falls Blvd
PO Box 38
Larchwood, IA 51241
Phone: 712.777.7777, ext. 3650

Other Information

Category(s): Customer Service, Marketing / Communications, Entertainment
Industry: Hotel / Resort
Experience Req.: No
Degree Req.: No
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