Account Manager

Job Description

SUMMARY OF RESPONSIBILITIES:

The Account Manager is responsible for sales and margin growth as well as market penetration and market growth. Accountable for retention, development, and customer satisfaction of both existing and new accounts, and for area coverage in a specified territory.

 

JOB DUTIES:

• Increase sales of OEM Hydraulic hose within target accounts.
• Identify, prospect, and develop new markets and customers.
• Must maintain good working relationships with Engineering, Purchasing, Management, and all aspects of the Customer.
• Follow the FCG Professional Sales Growth Program and apply the sales strategy for continued growth.
• Utilize the 5 stages of the sales process methodology to prospect, qualify, propose product/service plan, facilitate positive decisions, gain new accounts, and expand current accounts within the specified territory.
• Maintain and Utilize CRM; Pipeline, Open Order Reports, Driving Logs, etc.
• Recognize a need and promote FCG Division products and solutions to current and new customers.
• Follow-up on all account activities to ensure order accuracy and timelines of completion to customer satisfaction. Apprise supervisor when involved with resolving critical customer satisfaction issues.
• Attend and participate in Vendor and FCG training and sales meetings.
• Maintaining accurate records of customer information, i.e., contacts, project files, competition, etc.

SKILLS/QUALIFICATIONS:

Experience in Fluid Power Sales, Fluid Power Certification Preferred (not required); Thorough Understanding of Hydraulic Hose and fittings.; Excellent Customer Service (people skills); Strong Communication Skills (written & verbal); Take Ownership of Responsibilities; Motivated and Function well Independently as-well-as within the Team; Manage Multiple Priorities in a Fast Paced Environment