Administrative Assistant, Center for New Americans

Job Description

Join a Mission-Driven Team

Lutheran Social Services of South Dakota (LSS) is dedicated to meeting the evolving needs of communities across the state. Our mission: Inspired by God's love, we care for, support, and strengthen individuals, families, and communities. Each year, LSS impacts the lives of South Dakotans over 27,000 times through a diverse range of programs and services. As one of South Dakota’s largest private nonprofit human service agencies, LSS serves individuals of all ages, faiths, races, and economic backgrounds with professional, confidential, and affordable services.

Our values form the foundation of who we are and how we operate. At LSS, we prioritize a whole-person, family-centered approach to care within a continuum of services.

?? $600 Sign-On Bonus Available!

HOURS: Full-time, 40hours, Monday- Friday. 8:00am to 5:00pm

SALARY: Dependent on experience and qualifications.

LOCATION: LSS Center for New Americans, Fishback Campus.

BENEFITS: LSS is proud to offer a wide range of benefits to qualifying full-time employees. We support you with opportunities to help live balanced, healthy lives. Benefits are designed to meet needs of today and into the future.

• $600 hiring bonus* external candidates only
• PTO Time Frontload Up to 24 Hours for benefit-eligible employees
• 8 Paid Holidays
• 401(k) 3% match
• Four Wellmark BCBS medical plan options, with HSA & FSA options
• Dental and Vision plans
• Employer paid life insurance to provide support for your family in the event of death
• Career development opportunities, hands-on training, and mentorship
• Federal Public Service Loan Forgiveness Eligibility

RESPONSIBILITIES: This position works closely with the Immigration Team to support clients throughout the immigration process. The Administrative Assistant provides comprehensive administrative and front-desk support to program staff and clients, ensuring efficient office operations and a positive client experience. Responsibilities include scheduling, correspondence, records management, payment processing, and direct assistance to clients in person and by phone. The Administrative Assistant supports the Immigration Team by maintaining accurate client files, coordinating communications, and assisting with data entry and clerical tasks while upholding confidentiality and organizational policies.

• Provide general administrative and clerical support, including data entry, document preparation, filing, copying, mail processing, and maintaining office records.
• Serve as the first point of contact for clients and visitors, answering phones, greeting guests, routing calls, taking messages, and responding to basic inquiries.
• Schedule and coordinate appointments, maintain Outlook calendars, make appointment reminder calls, reschedule as needed, and track no-shows according to policy.
• Create, maintain, and update electronic and hard-copy client files; assist clients with intake forms and ensure accurate documentation and case notes.
• Prepare, copy, mail, and securely distribute client correspondence and documents, including certified mail and client pick-up materials.
• Process client payments in person and by phone, provide receipts, and assist with tracking and documentation as required.

Required Education, License/Certification, or Work Experience:

• High School Diploma, or GED, is required of this position.
• Knowledge of immigration law is preferred but not required.
• Must be at least 18 years of age and able to successfully complete required agency background checks, is required for this position.

• Bilingual skills, English/Spanish or other languages preferred.

Only applications submitted through our company page will be considered. Please apply at https://lsssd.org/careers/

LSS Expectations & Core Values

At LSS, we are committed to upholding the following values in all aspects of our work:

Compassionate – We engage with empathy and provide non-judgmental services.
Appreciative – We recognize and develop the strengths of our clients and employees.
Respectful – We build professional and collaborative relationships with clients, partners, and colleagues.
Ethical – We uphold high standards of integrity and quality in all actions.
Strategic – We anticipate and respond proactively to community needs.

LSS is an Equal Opportunity/Affirmative Action Employer.

Please note: As part of our hiring process and to meet accreditation requirements, applicants will be asked to complete a prescreen questionnaire.

*Hiring bonus available to external candidates only.

If you need accommodations filling out the application, please fill out the following form listing what accommodations are needed at LSS will address comments, questions or concerns.