Application Analyst

Job Description

Job Highlights

Job Summary:

As an Application Analyst, you partner with stakeholders and IT to support business systems through requirements gathering, testing, reporting, and change management activities. You help ensure systems are optimized, well-documented, and aligned with business and user needs.

Responsibilities:

• Collaborate with key stakeholders as appropriate to gather requirements and analyze business processes and functions for the company's platforms in your assigned functional area.
• Perform test case development and assist developers with adequate testing of the systems.
• Gather, prioritize, manage and maintain a backlog of future system changes and requests. Supply highest priority requests (user stories) to IT for sprint planning within an agile system development environment.
• Communicate all changes to the systems to key stakeholders.
• Be involved as a team member for projects working under the direction of leadership.
• Create and produce ad-hoc reports for end users and other stakeholders.
• Optimize reporting capabilities within the systems and manage system integration with billing and other key support systems.
• Provide functional and technical tool support to end users as needed, diagnosing and resolving problems.
• Assist in the categorization and escalation of tool technical issues and functional training gaps identified.
• Keep up-to-date on industry best practices and educate stakeholders on trends.
• Assist IT with the functional design and appropriate documentation of system processes.
• Collaborate with Training when needed to identify training needs or enhancements.
• Participate in team efforts to support customer satisfaction and team goals.
• Model Midco's mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco's privacy guidelines while actively following Midco policies and procedures.
• Maintain reliable and predictable attendance as required by the position.
• Perform other duties as assigned.

Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

Required Qualifications:

• High school diploma or equivalent (GED).
• 1-2 years of experience in application support, business operations, data analysis, IT support, or a related field involving system use, troubleshooting, reporting, or process improvement.
• Analytical and problem-solving skills.
• Basic understanding of computer systems and applications.
• Effective communication and collaboration skills, with a willingness to learn and develop new skills
• Foundational knowledge of agile system development concepts and practices.

Preferred Qualifications:

• Associate degree in Information Technology, Computer Information Systems, Business Administration, or a related field.
• Experience supporting business functions or working within related functional areas.

Work Environment:

• The noise level in the work environment is moderate.
• Work is primarily performed in a professional office environment and/or remote work setting, depending on business needs.
• May be required to work in excess of 40 hours per week and outside normal business hours, such as holidays, evenings, and weekends, as business demands.

Physical Demands:

• May occasionally be required to reach with hands and arms, stoop, kneel, or crouch.
• May be required to remain in a seated position for extended periods.
• May occasionally lift or move items such as materials, equipment, or supplies.
• Heavy keyboard/mouse usage required with repetitive movements.

Mental Demands:

• Work requires sustained attention to detail and accuracy when processing information.
• Regular engagement with detailed instructions, data, and processes.
• Management of multiple tasks and priorities within established timeframes.
• Adaptation to changing priorities and work demands.
• Engagement in routine communication and collaboration with others.
• Use of judgment to support day-to-day work activities and decisions.
• Retention and application of job-related information and procedures.
• Exposure to typical work pressures related to deadlines and workload expectations.