Job Description
Operational & Financial Management
Oversee day-to-day operations of multiple properties, ensuring adherence to company policies and federal/state regulations.
Assist in budgeting, financial planning, and expense management to optimize property performance.
Monitor and analyze financial reports, including monthly budget variance analysis.
Oversee accounts receivable (AR) and accounts payable (AP) functions for each property.
Team Leadership & Performance Management
Recruit, train, and mentor Property Managers and on-site staff, fostering a high-performing, engaged workforce.
Set clear performance expectations and hold staff accountable for achieving budget, KPI, and operational goals.
Provide ongoing coaching and support to enhance team efficiency and professional development.
Leasing, Marketing & Resident Relations
Monitor occupancy trends and develop leasing strategies to maintain high occupancy and maximize revenue.
Analyze market conditions to ensure competitive pricing and positioning.
Ensure high resident satisfaction through proactive communication, conflict resolution, and community engagement initiatives.
Property Maintenance & Compliance
Collaborate with maintenance teams to uphold property standards and ensure timely service.
Conduct regular property inspections to identify and address maintenance needs.
Ensure compliance with Fair Housing regulations, risk management protocols, and company policies.
Vendor & Contractor Management
Coordinate with vendors and contractors to ensure cost-effective, high-quality service delivery.
Negotiate contracts and manage vendor relationships to optimize operational efficiency.
Performance Monitoring & Continuous Improvement
Track and analyze key performance indicators (KPIs) such as occupancy rates, rent collection, and maintenance efficiency.
Implement process improvements and cost-saving initiatives to enhance operational success.
Provide reports and recommendations to senior leadership on property performance and areas for growth.
REQUIRED SKILLS/ABILITIES:
Strong leadership, organizational, and problem-solving skills.
Ability to analyze financial data and implement strategic solutions.
Excellent communication and interpersonal skills.
Proficiency in property management software (Yardi preferred).
Knowledge of Fair Housing laws and industry regulations.
Ability to multi-task and prioritize in a fast-paced environment.
EDUCATION & EXPERIENCE:
3+ years of experience in Property or General Management (multi-site experience preferred).
Previous experience managing staff and overseeing multiple properties.
High school diploma required; additional certifications in property management a plus.
WORK ENVIRONMENT & TRAVEL:
Work performed in both office settings and residential properties.
Regular travel required within the assigned region.
PHYSICAL REQUIREMENTS:
Ability to sit, stand, walk, kneel, and reach as necessary to conduct inspections and property visits.