Job Description
POSITION: Assistant Box Office Manager
DEPARTMENT: Box Office
REPORTS TO: Box Office Manager
FLSA STATUS: Exempt
LEGENDS GLOBAL
Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us!
VENUE/PROPERTY INFO
Denny Sanford PREMIER Center in Sioux Falls, South Dakota, is consistently ranked as the #1 entertainment venue in the state. Our venue boasts a full calendar of events including concerts, comedy shows, family shows, sporting events, banquets, conventions, trade shows, meetings, and more. With the attached Convention Center and Arena, we are the largest venue between Omaha and Fargo, and from Minneapolis to Denver.
THE ROLE
The Assistant Box Office Manager is responsible for overseeing ticket sales and all aspects of Box Office operation by performing the following duties personally or through subordinates.
ESSENTIAL DUTES AND RESPONSIBILITIES
- Assists in programming ticketing systems for events and works closely with event promoters.
- Prepares a daily business transaction report.
- Prepares nightly deposits and reconciliations.
- Supervises and schedules ticket sellers.
- Processes group sale orders and complimentary ticket requests.
- Prepares cash banks and daily inventory of all tickets distributed and available for sale.
- Assists with preparation of the final box office statement for settlement of each event.
- Responds to customer service requests and complaints to maintain a positive rapport with the ticket buying public.
- Maintains a file on each event that consists of seats on-hold for the building and promoter, complimentary ticket vouchers, event audits, and ticket inventory schedules.
- Maintains accurate count of tickets sold and money received from ticket seller banks.
- Open/close ticket window as needed.
- Other duties as assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
- High school diploma or equivalent
- 1-2 years of related experience required (or a combination or education and experience)
- Experience in accounting and customer service is essential
- Box Office experience in a similar environment preferred
- Supervisory experience preferred
SKILLS AND ABILITIES
- Proficiency in Microsoft Office.
- Ability to prioritize tasks and to handle multiple tasks at a time.
- Good communication, problem solving and organizational skills.
- Excellent customer service and public relation skills.
- Ability to work event hours, including nights and weekends.
COMPENSATION
Competitive wage, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.
WORKING CONDITIONS
Location: On Site – Denny Sanford PREMIER Center in Sioux Falls, SD
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to move around the facility, stand for long hours during events, and talk and hear.
NOTE:
The essential responsibilities of this position are described below the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.