Job Description
Elevate your career in hospitality and be part of an extraordinary team at the AmercInn by Wyndham Sioux Falls North. We’re seeking dedicated individuals who are passionate about hospitality to join us in providing unforgettable experiences for our guests, while enjoying a fulfilling and rewarding career in a dynamic work environment.
AmericInn by Wyndham Sioux Falls North is currently seeking a dedicated and service-oriented Assistant General Manager to join our team at our hotel facility.
The Assistant General Manager is responsible for assisting the management with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs within budget.
Experience/Education:
- Bachelor/Associate Degree preferred.
- High School diploma or equivalent is required.
- Minimum 3 years hotel experience.
- Knowledge of training criteria specific to the hospitality industry.
Physical Requirements:
- Must be able to stand for extended periods of time, at least two hours intervals.
- On occasion may be required to lift and carry heavy objects, push, or pull heavy objects; kneel, bend or stoop, and ascend or descend ladders or stairs.
- Capable of working in a fast-paced environment and in stressful situations.
General Requirements:
- Maintain a consistently warm and friendly demeanor.
- Possess effective verbal and written communication skills to interact with employees and guests in a professional, attentive, courteous, and service-oriented manner.
- Actively listen, comprehend, and address concerns raised by management and guests.
- Demonstrate excellent multitasking and prioritization skills to meet departmental deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
- Adhere to Company Standards and attendance policies, which may vary based on hotel needs.
- Maintain a high standard of personal appearance and grooming by wearing the appropriate uniform and nametag.
- Ensure compliance with hotel regulations and safety protocols to promote a safe and efficient environment.
- Maximize productivity, identify problem areas, and contribute to the implementation of effective solutions.
- Display proficiency in problem-solving, including the ability to anticipate, prevent, identify, and resolve issues as needed.
- Able to perform job tasks and remain vigilant in the event of an emergency.
- Must be able to prepare and deliver formal presentations before public and private concerns.
- Obtain any locally required certifications.
Fundamental Requirements-
Revenue Management:
- Support sales and Revenue Management efforts as directed by management and the corporate sales organization.
- Assist management with informing the front desk staff about rate structure and know how to implement yield management policies and procedures.
- Lead the training of the front desk staff to successfully perform all front office operations, revenue management and central reservations procedures.
- Train front desk staff to successfully perform selling techniques and procedures for current promotions.
- Achieve maximum revenue.
- Perform front desk representative and night auditor duties as required by staffing levels and business demand.
Financial Results:
- Support the achievement of planned budget by managing departmental expenses within budget; explain the causes for budget variances and take corrective action to avoid future occurrences and adjust spending to eliminate variances.
- Protect the company’s financial assets by properly administering company policies and procedures for all financial transactions for assigned department(s).
Guest Satisfaction:
- Train hotel staff to successfully perform guest service procedures in accordance with company standards.
- Train hotel staff to successfully perform all functions for guest service and for handling upset guests who are dissatisfied with the products and services they received.
- Personally handle difficult situations involving upset guests. Attempt to resolve all issues of poor guest service before guests leave the property.
- Personally respond to guest response forums in accordance with company standards.
- Receive satisfactory scores for Medallia (i.e., guest satisfaction survey) and take action to correct any deficiencies in assigned department(s).
Employee Satisfaction:
- Recruit, select, train, and manage employees to deliver guest services and quality products that will lead to achieving goals for revenue and profit.
- Properly administer Company policies and procedures for human resources management, payroll administration.
Product Quality:
- Ensure a satisfactory guest experience and protect the company’s physical assets by maintaining the physical condition of the hotel in accordance with established quality control standards.
- Receive satisfactory scores for product quality as measured by Medallia and take action to correct any deficiencies.
Developmental Assignments
- Act as manager on duty in absence of general manager.
- Complete assignments or special projects as assigned by management for the purpose of growing the business and gaining additional experience.
Safety and Security
- Adhere to Company safety and security policies and procedures, as well as comply with OSHA and other applicable state and local regulations.
- Report and properly store lost-and-found items in accordance with Company and Choice Hotel policies and procedures.