AVP Payments Project Manager I

Job Description

Overview

The AVP Payments Project Manager I will lead the implementation of small to medium-sized payments programs. This role serves as the primary point of contact for assigned partners and processors, managing program setup, launch, and testing to ensure seamless execution. The individual will oversee the enhancement and expansion of payment capabilities, including tokenization, the addition of new BINs, and the integration of new payment tools such as ACH and wire services. Additionally, this role provides support to other Project Managers in planning, managing, and monitoring medium to large-scale projects as needed. This position involves strong project management skills, a collaborative approach, and a solid understanding of the payment's ecosystem.

Responsibilities

Essential Functions

1. Manages small to medium-sized implementation projects or program enhancements using established project management framework, tools, and techniques.
2. Identifies, assesses, and manages risks and issues to ensure the success of the project.
3. Collaborates with partners, processors, technology partners and internal stakeholder departments. Develops detailed project requirements based upon project scope and oversees project through the entire lifecycle of implementation.
4. Administers change control by documenting requested changes, assessing impact, and securing stakeholder approval for revisions to scope, timeline, or requirements.
5. Provides direction to new partners regarding the bank's policies and guidelines. Ensures program implementation accuracy and compliance with all appropriate governing entity rules and regulations.
6. Acts as the primary liaison with assigned Partners and Processors during the initial program set-up as well as additional programs after launch.
7. Responds to issues and concerns and resolves problems occurring during the implementation. Seeks win-win solutions with partners and handle issues in a timely manner providing a high level of customer service and professionalism.
8. Manages project plans, milestones, and dependencies to keep work on track and ensure deliverables are completed within established timelines.
9. Coordinates and documents communications with external and internal stakeholders and project resources to ensure a successful program launch is achieved.
10. Prepares and distributes project status, activity reports and schedules to management, and external stakeholders.
11. Supports ongoing program enhancements and portfolio growth initiatives that contribute to revenue expansion.
12. Provides project management support for divisional and cross-functional special projects as needed.
13. Performs other duties as assigned.
14. No travel required.

Qualifications

Education/Experience Requirements

• Undergraduate degree in business, economics or a related field or an equivalent combination of training and experience.
• 1 year of experience facilitating small-medium sized projects.

Preferred Qualifications

• Agile Project Management certification a plus (or working towards such certification) - Agile Certified Practitioner (ACP) or Professional/Certified Scrum Master (PSM or CSM).
• PMP Certification is a plus.
• Experience developing and documenting complex process flows via use of Microsoft Visio.
• A team player, able to work effectively in a team fostered, multi-tasking environment.
• Proficient in MS Office Suite, with an emphasis on Microsoft Visio and PowerPoint.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate well with all levels of employees: management, team members, and external partners.
• Attention to detail with the ability to prioritize and organize work.
• Problem solving skills and demonstrated initiative in identifying areas of opportunity and following issues through to resolution.

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture & Background Screening

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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