Bilingual Customer Service Representative - Remote

Location: Dakota Dunes, SD 
Shift: Varying shift options available
Job Status: Full-Time and Part-Time
Pay: $15.00-$17.50/hour starting, additional monthly incentives available
Company: PREMIER Bankcard

Bilingual skills are compensated in the form of a 10% differential.

Work Site
This job is offered on-site and remote. Remote employees must live within 50 miles of a PREMIER location or plan on relocating.

Shift Options
PREMIER Hours of Operation: Monday-Friday 7:00am-9:00pm and Saturday 8:00am-4:30pm

• Option 1: Monday-Friday 5:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Option 2: Monday-Friday 2:00pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Option 3: Monday-Friday 12:30pm-9:00pm, Every Third Saturday 8:00am-4:30pm
• Option 4: Monday-Friday Morning/Evening Split Shift, Every Third Saturday 8:00am-4:30pm
• Flexible scheduling opportunity for top performers
• No Sundays!

About the Role

• Answer inbound calls about our products and services.
• Understand policies and procedures used for daily operations.
• Take accountability for customer satisfaction with a highly professional demeanor.
• Demonstrate a strong phone presence while assisting those with less than perfect credit.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Training

• Extensive paid training program, up to 3 weeks in length.
• Ongoing training opportunities for future success!

Pay
Base wage starting at $15-$17.50/hr. with opportunities to increase take home pay. 

• Top 75% of associates are eligible for incentives
• Career path from Associate I to Associate IV – each step earning an increase in pay
• Earn up to an additional $3.50/hr. when working non-traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Flex Scheduling opportunity for top performers

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• FREE dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) – dollar-for-dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
• Fun Employee Parties

Our Culture

• Emphasis on personal success, respect, health, wellness, fun and giving back
• Employees are rewarded, valued, and celebrated for hard work
• Career advancement opportunities is a ways PREMIER leaders show they care
• Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more