Job Description
Job description
Purpose: This position provides excellent customer service on behalf of our clients while finding the best resolution for the consumer in relation to outstanding medical debts. The Patient Service Representative specializes in accounts relating to healthcare, including hospitalizations, surgeries, and routine checkups.
Essential Functions:
- Research and analyze insurance information; provide insurance information to client as needed. Protected Health Information (PHI) will only be used to obtain payment for the provision of health care.
- Make outbound calls to and handle inbound calls from consumers to resolve medical debts.
- Determine most effective and economical means of collecting payment for each account
- Apply payments to correct accounts, keeping accurate account of each transaction; make adjustments and/or corrections as necessary.
- Provide financial counseling and revise payment terms within established guidelines; recommend hardship or other deferment when appropriate.
- Maintain computer files on all accounts and document details of phone call and all methods utilized to secure payment.
- Use computer system to track and gather information to assist patients.
- Utilize available resources and techniques to update most relevant consumer information.
- Recommend accounts to be turned over for collection; prepare reports of historical data to substantiate need for further collection efforts.
- Perform all other duties as needed or assigned
Knowledge, Skills and Abilities:
- Knowledge of rules and regulations pertaining to patient services methods and techniques
- Ability to learn, interpret and apply new skills and accept direction from others as needed.
- Ability to organize information and manage time efficiently.
- Skilled in evaluating information or situation and making judgments based on facts.
- Must have strong communications and interpersonal skills and good telephone personality.
Minimum Qualifications:
Two years of collection or related experience; OR, Associates Degree in Business, Public Administration or related field AND one year of related clerical collection experience; OR, any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved.
Physical Demands and Work Environment:
Normal office environment. Occasional nights and weekends.
This position description is meant to describe the typical kinds of duties or difficulty level that may be required of positions with this title. The use of a particular expression shall not limit or exclude other duties or difficulty levels not mentioned. This position description is not meant to limit or modify the organization's right to assign, direct or control the work assigned to this position.
Our tenured staff is dedicated, caring, knowledgeable and eager to teach the newest additions to our family at Hauge / Med-Plan. We have a laid-back work environment where we strive for success but helping people is the name of the game. The following benefits are available to all full-time employees on the first of the month following the first 30 days of employment (unless otherwise noted):
Generous Paid Time Off / 8 Company paid holidays / Avera Health, Delta dental and VSP vision insurance / Free GreatLife gym membership / Company paid basic life insurance, additional life available / Company paid identity theft monitoring / Company paid long-term disability insurance plan Additional supplemental insurance policies available through Aflac / Flexible Spending and Health Savings Accounts / 401k Qualified Retirement Plan w/company match (after 12 months of employment) / Casual dress code
Med-Plan Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $16.00 per hour plus monthly incentives