Job Description
Billing and Collection Specialist
Department: Billing
Reports To: Director of Revenue Cycle
Urology Specialists is seeking a motivated and detail oriented Billing and Collection Specialist to join our growing team. This role plays a vital part in supporting our patients and ensuring accurate, timely reimbursement while providing excellent customer service in a professional healthcare environment.
Why Join Us?
Monday through Friday schedule with a half day off each week
Shifts between 7:30 AM and 5:00 PM, with early Fridays ending at 4:00 PM
No nights, weekends, holidays, or on call hours
Full time, benefit eligible position offering the perks and personalized culture of an independent practice
Generous 401k with profit sharing
Comprehensive benefits package including health, dental, vision, life insurance, short and long term disability, extended sick leave, paid time off, and paid holidays
Supportive, team oriented environment with opportunities to grow and learn new skills
Position Summary
The Billing and Collection Specialist manages patient accounts in accordance with clinic guidelines for unpaid services. This role works closely with patients, insurance companies, and other third parties to resolve balances, establish payment arrangements, and provide clear communication regarding the billing process. The ideal candidate is organized, compassionate, and comfortable handling sensitive financial discussions with professionalism.
Key Responsibilities
Manage patient accounts, including payment arrangements, insurance follow up, and account resolution
Communicate with patients, third party payors, and attorneys regarding account inquiries
Make collection calls in a professional and respectful manner
Orient new patients to the practice billing process and arrange pre payments and financial agreements prior to services
Perform daily credit card reconciliation and prepare weekly patient balance statements
Assist walk in patients with billing questions and payments
Maintain accurate and confidential patient account records
Utilize computerized billing and accounting systems to maintain records and perform clerical duties
Ensure compliance with clinic policies, privacy standards, and applicable laws and regulations
Perform other duties as assigned
Education and Experience
High school diploma or GED required
One year of experience in a healthcare business office preferred
Previous medical billing or collection experience preferred
Knowledge and Skills
Knowledge of medical billing and collection practices
Understanding of insurance processing, claims filing, denial research, and pre certification guidelines
Familiarity with basic medical coding and payer participation policies
Knowledge of applicable federal, state, and local regulations related to collections
Strong computer skills, including billing systems and ten key by touch
Ability to communicate clearly and professionally with patients, coworkers, and external organizations
Ability to remain calm and effective in challenging situations
Strong attention to detail and commitment to maintaining confidentiality
If you enjoy working in a collaborative healthcare setting and take pride in helping patients navigate the financial side of their care, we encourage you to apply and become part of the Urology Specialists team.
Equal Opportunity Employer
Urology Specialists is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.