Billing Specialist

Job Description

At Stay Graceful we believe that in-home care should be and can be exceptional. Our clients deserve to be treated with respect, compassion, and have care provided in a personalized way by well trained reliable Caregivers.

Billing Specialist Job Description

A Billing Specialist manages the billing processes for an organization, ensuring accurate invoicing, payment processing, and financial record keeping. They handle tasks like creating invoices, resolving billing discrepancies, processing payments, and maintaining client accounts.

Key Responsibilities:

• Invoice Creation and Distribution:
• Generate invoices for services rendered or products sold, ensuring accuracy and timely delivery to clients.
• Payment Processing:
• Receive, record, and process payments from clients, whether through checks, credit cards, or other methods.
• Account Management:
• Maintain accurate records of client accounts, including payment history, outstanding balances, and any relevant notes.
• Billing Inquiries and Issue Resolution:
• Address client billing questions and resolve any billing discrepancies or disputes promptly and professionally.
• Payment Follow-up:
• Monitor outstanding balances and follow up with clients to ensure timely payment, potentially involving collection efforts.
• Report Generation:
• Prepare billing reports for internal review, providing insights into financial performance and trends.
• Compliance:
• Ensure adherence to company policies and relevant regulations regarding billing practices and data protection.
• Data Entry and Record Keeping:
• Accurately input and maintain billing data in relevant systems, ensuring data integrity and security.
• Collaboration:
• Work with other departments, such as sales or customer service, to resolve billing issues and ensure smooth transactions.
• Reconciliations:
• Assist in reconciling accounts and financial statements, ensuring accuracy and consistency.

Skills and Qualifications:

• Attention to Detail: Accuracy is crucial in billing, so a strong attention to detail is essential.
• Organizational Skills: Managing multiple accounts and deadlines requires excellent organizational skills.
• Communication Skills: Ability to effectively communicate with clients and colleagues, both verbally and in writing.
• Problem-Solving Skills: Must be able to identify and resolve billing discrepancies and issues.
• Technical Proficiency: Familiarity with billing software (Therap and Quickbooks, Caregiver Mobile), accounting systems, and Microsoft Office Suite.

Knowledge of Billing Practices: Understanding of billing regulations, procedures, and best practices.

• Customer Service Skills: Maintaining a professional and helpful demeanor when interacting with clients.
• Experience: 2+ years of experience in a billing or accounting role is often required.
• Education: A degree in accounting, business administration, or a related field is often preferred.