Job Description
Client Care Coordinator
A fast-paced, top-performing real estate team is seeking a driven and dynamic Client Care Coordinator. This key team member delivers exceptional support to both agents and clients by managing transaction details, providing world-class service, and maintaining efficient communication. The ideal candidate is dependable, organized, articulate, tech-savvy, and thrives in a fast-paced environment. A desire to learn, grow, and contribute to a high-energy team is essential.
Key Qualities:
- Professional, positive, and polished communication style
- Strong problem-solving and multitasking abilities
- Highly organized with meticulous attention to detail
- Adaptable and calm under pressure
- Friendly and people-oriented with excellent customer service skills
- Able to prioritize tasks and meet deadlines consistently
Primary Responsibilities
- Manage all aspects of buyer and seller transactions from contract to close
- Coordinate title, escrow, mortgage, and appraisal processes
- Schedule inspections and track repair completion
- Maintain consistent communication with clients, agents, lenders, title companies, and vendors
- Ensure all required documents are submitted for compliance
- Organize possession details and moving timelines
- Schedule, and coordinate closings
- Enter and manage client information in CRM database
- Conduct 30-day client follow-up check-in calls
- Make client care and event confirmation calls to agent database
- Collect testimonials and client experience feedback
- Track daily agent activities and report key metrics to CEO
- Assist with team marketing initiatives, event coordination, and promotional projects as needed
- Create simple marketing materials and communication pieces using Canva
Job Requirements
Proficient with Google Workspace (Docs, Sheets, Drive, Calendar, Gmail)
Comfortable with CRM systems and data entry
Strong customer service mindset
Excellent written and verbal communication
Familiar with Canva and basic marketing tools
Able to support event planning and small marketing projects
Quick thinker who can adapt and shift priorities
Self-motivated with a high level of initiative
Strong team player with a collaborative spirit
Dependable with consistent follow-through
Exceptional accuracy and attention to detail