Job Description
Collections Specialist
About the role
Do you have a talent for building relationships, solving problems, and turning challenging conversations into positive outcomes? As our Collections Specialist, you’ll play a key role in supporting dealerships nationwide by helping them stay current on their accounts and continue growing with us. You’ll use your communication skills to understand each client’s situation, find resolutions, and guide them toward successful payment solutions. Put your goal-driven mindset and people skills to work as you ask thoughtful questions, overcome objections, and create a supportive experience that strengthens long-term partnerships. Join Carsforsale.com, an established automotive software leader for over 25 years, and be part of a team committed to helping dealers stay on the road to success.
What you will do
- Work with recently closed accounts to gather information and to collect final payment.
- Work with delinquent accounts to collect funds for past due, unpaid or declined payments.
- Research contact information on returned by post office invoices.
- Work with dealers on settlements.
- Make alternative payment arrangements on chargebacks as applicable.
- As the “face” of the company, represent Carsforsale.com with professionalism and integrity.
You’ll Also Need
- High School Diploma or equivalent and/or relevant experience.
- Previous experience working with customers and building relationships required.
- Previous Collections experience a plus.
- Must have basic computer skills.
- Effective listening skills are needed.
- Strong communication skills (verbal and written).
- Ability to work independently as well as part of a team.
- Self-motivated and able to prioritize workloads, working independently or as part of a team.
Come Help Us Change the Game
- We’re a team of ambitious, curious people who work hard, think big, challenge the status quo, and aren’t afraid to try something new. We bring big ideas to the table, tackle tough problems, and work together to make things happen. We move fast, take ownership, support each other, celebrate the wins, and have fun along the way.
- Our one-of-a-kind workspace brings that lively culture to life, with free coffee to keep the ideas and energy flowing and open snack table, two-story slide, NASCAR tunnel, a T-Rex fossil to keep a watchful eye, virtual golf, billiards, shuffleboard, gaming, and VR—all designed to help you recharge, build connections and have a little fun.
This is an on-site position in Sioux Falls, South Dakota
Carsforsale.com is an Equal Opportunity Employer.