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Concession Supervisor/ Stand Manager Print
Employer: Spectra
Location: Sioux Falls, SD 57104
Employment Type: Full Time

Job Summary:


The Stand Manager is responsible for the effective management and running of venue concessions operations including event planning support, food preparation and production, inventory, cash control, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, troubleshooting, closing duties, and any other tasks assigned by the AGM.


The Stand Manager will provide oversight and resolution responsibility for employee performance issues. The Stand Manager must provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth running of assigned locations.  A critical function of the SM will be to actively mentor, train and help employees and volunteers meet company quality standards, and to promote a positive, enthusiastic and cooperative work environment.


This is a key position for the effective and profitable operation of the business. The employee must maintain excellent attendance and be available to work a variable event-driven schedule which to evenings and weekends.  Open availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude required.  


Essential Job Functions:


  • Ensure proper set-up of all concessions locations prior to doors. Set-up duties may include (but are not limited to): verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring that NFP Stand Leader has followed proper procedures for distribution and handling of cash.

  • Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.

  • Duties include employee check-in, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, clean-up, post-event reconciliation and reporting, and any other duties as assigned by the AGM.

  • Willing to cover any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed by the AGM.

  • Provide direction and oversight to Concession Cooks and Cashiers. Ensure that all Ovations and venue policies, procedures and practices are adhered to, including compliance with alcohol service and food handling / sanitation guidelines, general safety policies and procedures.  Report any alcohol service or other compliance issues to AGM immediately.

  • Complete post-event evaluations, data compilation, tracking of monetary and product shortages, generating reports; serves as a resource for POS applications, training, and hardware problems.

  • Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.

  • Ensure event staff and volunteers are aware of work place expectations; provide on-going assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working side-by-side with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide on-going constructive feedback.




Knowledge, Skills and Abilities:


  • Ability to communicate with employees, co-workers, volunteers, management staff and guests in a clear, professional and courteous manner which fosters a positive, enthusiastic and cooperative work environment.

  • Ability to make sound business/operations decisions (i.e. regarding employee placement, staffing adjustments, and/or respond to technical, product or equipment challenges during an event) quickly and under pressure.

  • Ability to speak, read, and write in English.

  • Solid working knowledge of computer applications: Microsoft office, POS systems, timekeeping system.

  • Ability to work well in a team-oriented, fast-paced, event-driven environment.

  • Possess a thorough working knowledge of all existing concessions locations: geographical location, equipment, evacuation procedures, adjacent employee and guest areas, and facility access.

  • Possess valid Food Handlers certificate and Alcohol Service Permit if required by state or local government.

  • Possess thorough working knowledge of all applicable sanitation requirements, food preparation guidelines, alcohol service policies, safety standards, etc. pertaining to Ovations and venue concession operations.

  • Ability to calculate basic math functions (addition, subtraction, multiplication, division, percentages) as they relate to POS cash/credit transactions, cash reconciliation and product inventory.

  • Ability to handle cash accurately and responsibly.

  • Ability to consistently adhere to the highest standards of integrity, professionalism, ethics and confidentiality.



Education and Experience:

High School Diploma
Six months to one year related experience and/or training; or equivalent combination of education and experience.
Nationally recognized, advanced food service sanitation training course certification.
Alcohol training certificate

Contact Information

1201 N West Ave
Sioux Falls, SD 57104

Other Information

Category(s): Restaurant-Food, Restaurant-Food, Retail
Industry: Food Services
Experience Req.: No
Degree Req.: No
Closing Date: 1/30/2019
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