About Us: Bet on a Great Career at Elite Casino Resorts! Elite Casino Resorts is hiring passionate, service-focused individuals to join our team! As one of the region’s premier entertainment destinations, we offer dynamic career opportunities in a fast-paced, rewarding environment. Our resorts feature full-service Vegas-style casinos with slots, table games, and a sportsbook, along with a luxury hotel, multiple restaurants, spa, and event space. We’re hiring for a wide variety of roles across departments including gaming, hospitality, food & beverage, spa, facilities, security and corporate services like finance, HR, and IT. Why Join Us? Competitive wages and advancement opportunities Comprehensive benefits, including medical, dental, vision, 401(k) & profit-sharing Paid time off, life insurance, and disability coverage Fun, team-focused culture with food truck days, employee events, and recognition programs Strong team culture and community engagement through our Winning Hands Employee Volunteer Program
As part of the Elite Casino Resorts family—a growing, family-owned company with multiple premier properties across the Midwest—you’ll have access to exciting career growth opportunities across the entire organization. |
Position Summary: Responsible for the design, development, coordination and delivery of training programs for both management and staff. Evaluate effectiveness of training programs and change training as appropriate to maximize effectiveness. This position will require regular, frequent travel to all of Elite Casino Resorts properties. |
Essential Duties and Responsibilities: - Provide exceptional guest service to all internal and external customers.
- Update training programs utilizing best practices in adult learning theory utilizing a variety of instructional techniques and formats and ensuring content is based on current research and best practices.
- Facilitate training programs to help develop all levels of staff, to include guest service skills and department-specific training needs.
- Collaborate with Training Manager on training delivery methods that balance the needs/learning styles of participants with the demands of the business and work environment, to include classroom, virtual, computer-based/online or blended.
- Effectively facilitate in-person training programs for management and staff to include both small and large group settings, to include topics for which the trainer is not a subject matter expert.
- Evaluate training needs of company/departments and recommend curriculum to meet that need.
- Analyze success of training and modify methods to improve success.
- Provide both positive and negative feedback to management and staff.
- Partner with property HR Directors to support the corporate training processes, to include coordination of corporate training programs, new hire orientation, and consultation on site-specific training needs.
- Travel to other ECR properties on a regular basis to deliver corporate training curriculum.
- Monitor and revise the new hire orientation and onboarding programs as needed to ensure they are meeting the needs of our new hires and the organization.
- Coordinate any externally provided training, working with vendors on all training content and logistics.
- Maintain records of all training activities and calendars; partner with property HR to ensure training participation is tracked and monitored appropriately.
- Keeps current on training best practices through affiliated professional organizations and continuing education seminars and workshops.
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Knowledge/Skills/Experience: - Bachelor’s degree, or equivalent in related work experience.
- Minimum of 2 years of experience facilitating group training
- Minimum of 2 years of experience in updating group training modules, preferably at the supervisor/manager level, to include application of adult learning principles.
- Minimum of 1 year of prior experience creating successful on-line and/or blended training programs.
- Prior experience utilizing training applications, such as MS PowerPoint, and spreadsheet applications, such as MS Excel.
- Must have demonstrated proficiency in organizational skills.
- Must have demonstrated excellent written and verbal communication skills, including public/group speaking.
- Must be able to work a flexible schedule to deliver training to a 24/7/365 work environment, to include frequent travel to other ECR properties.
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