Customer Service Project Manager

Job Description

Job Summary: CCL Label- Sioux Falls business is to provide quality printed products to its customers. The Customer Service Project Manager (CSPM) is responsible for overseeing and managing the production of the job from the time of the sale/order through production. The CSPM coordinates communication between the customer, manufacturing personnel and the sales rep. Timely and frequent contact with customers, sales reps and manufacturing personnel make this a critical position CCL’s quality and performance.

Job Requirements

Duties/Responsibilities:
• Establish effective communication in person or on the phone to employees, sales staff and external customers.
• Daily interaction with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Open communication with all personnel to keep jobs flowing and updating of changes to establish accurate and cost-effective completion of jobs.
• Ongoing collaboration with plant personnel for gaining understanding, coordinating and scheduling of projects.
• Using the customers’ purchase order and specifications enters job tickets in computer systems according to estimate.
• Interacts on a daily basis with customers, sales, tech services, graphics and manufacturing personnel.
• Communicates with the customer concerning schedule, production questions and anything pertinent to the order.
• Assist in negotiating and reaching a settlement between the Customer and Quality when necessary.
• Maintain customer master files and file job tickets.
• Attend scheduled meeting to communicate and assist in timetable for production jobs.
• Sustain and develop working relationships with customers.
• Must be flexible to learn other areas of the business.
• Other duties as assigned.

Required Skills/Abilities:
• Ability to solve practical problems and deal with a variety of concrete variables in situations where standardization exists.
• Must possess integrity, communication and reasoning skills to provide a positive work environment.
• Must be conscious of efficiencies, performance, costs, quality and safety.
• Ability to write routine reports and correspondence.
• Ability to manage multiple projects simultaneously.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Detail oriented and highly organized.
• Skilled in time management and prioritization.
• Excellent critical thinking skills.
• Ability to make independent decisions.
• Proficient in Microsoft Office Applications and other systems as required.
Education and Experience:
• Associates degree in related field. Bachelor’s Degree preferred.
• Preferred 2 or more years’ experience in related role
Physical Requirements:
• Regularly use hands and fingers to handle or feel; reach with hands and arms.
• Regularly communicate in some manner either by speech/ hearing and/or through written communication.
• Frequently required to stand, walk and sit.
• Excellent visual discrimination for defect identification.
• Occasionally lift and/or move up to 50 pounds.
• Occasionally climb and balance; stoop, kneel, crouch or crawl.