Job Description
Join one of the fastest-growing companies in America. Recognized for three years as an Inc. 5000 award-winning company, Silencer Central has achieved over 400% growth in the past three years. Since 2005, we’ve been passionate about compliance, education, and community engagement in firearm sound suppression—making the silencer-buying process simple and accessible. Apply today and be part of our continued growth!
Classification: Full time, Exempt
Shift: Monday – Friday, core hours 8:30 am to 5:00 pm, 1 rotating Saturday per month, with 1 weekday off during the week, T, W, Th.
Location: On-site
Job Summary
At Silencer Central, we believe in being customer-oriented, getting stuff done and expecting excellence in everything we do. In this role, you will provide professional, attentive service over the phone, giving each customer your full attention and asking thoughtful questions to understand their needs. Using your knowledge of our products and processes, along with strong problem-solving skills, you will identify solutions and work with customers to address their concerns. The ideal candidate thrives in an office-based environment, can manage phone interactions throughout their shift, and maintains a positive, patient, and solution-focused demeanor—even during high call volumes.
If you enjoy helping people, value accuracy, and work well in a team setting, this role offers the opportunity to make a meaningful impact every day.
Job Responsibilities & Essential Functions
Serves customers by providing product and service information and resolving product and service problems
Maintains customer records by updating account information
Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting, and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution
Manage large amounts of incoming calls, emails, and chat messages
Ability to take payment information and process payments
Job Requirements & Qualifications
High-school diploma required
Previous customer service experience preferred
Contributes to team effort by accomplishing related results as needed
Must be able to handle demanding customers from time to time while remaining calm and professional.
Must deliver world-class customer service to all customers—every call, every day
Excellent attention to detail
Excellent interpersonal and communication skills
Excellent time-management skills
Compensation and Benefits
Silencer Central offers a competitive total compensation package that includes
Starting pay is $18.00 and will vary based on experience and relevant skills/knowledge
Incentive Bonus
Generous PTO Accrual
Company Paid Holidays
Health Insurance: Copayment Plus Plans or High-Deductible Health Plan with HSA match
Dental Insurance
Vision Insurance
LTD and STD Insurance
Company Paid Life Insurance
EAP
401(k) with Company Match
Employee Discount Program with industry partners
Free snacks and drinks
Apply today and join our amazing team! Our business is growing and we need motivated people to help us continue our success!