Customer Solutions Specialist - Yankton
First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team. A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5. Duties - Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
- Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
- Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
- Assist customers with account-related questions and requests
- Research and resolve customer issues, acting as the customer liaison between departments when necessary
- Complete customer and account maintenance, and check back reviews
- Complete daily maintenance reports
- Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
- Adhere to policies and procedures regarding appropriate resolution of customer complaints
- Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
- Inform management of irregular or recurring issues and suggest improvements
- Attend and come prepared to all meetings and developmental training as necessary
- Attendance – consistently at work and on time
- Other duties as assigned.
Education Requirements High school diploma or general education degree (GED); Three to six months customer service or related experience; Or equivalent combination of education and experience
Qualifications
Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment: Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.
Physical Demands:
Light: The physical demands of this job include bending, sitting, and occasionally lifting up to 10 pounds with or without reasonable accommodation. |