Customer Success Coordinator

Job Description

AVPro Global Holdings manufactures specialized audio-video equipment for residential and commercial professional integrators. Our products are found in projects of all sizes worldwide, and we are proud to support them by providing the industry’s best customer service.

Our Sioux Falls, SD team is growing, with an opportunity for a Customer Success Coordinator.

The Customer Success Coordinator is the connective tissue between AVPro Global Holdings’ customers and our internal teams. This role serves as the primary point of contact for order-related inquiries, product ETAs, pricing, and general sales support across all AVPro brands — including AVPro Edge, BulletTrain, AudioControl, and RTI Control.

You’ll handle a high volume of inbound communication, coordinate across departments, and ensure customers have an exceptional experience at every touchpoint. A key part of this role is the ability to work fluidly across multiple platforms and systems, support third-party buying websites and buying group member portals, and remain calm, flexible, and composed when priorities shift quickly.

This is an excellent opportunity for someone who is organized, customer-focused, and eager to build a career in sales operations within the professional AV industry.

Here's what you’ll get to do:

Customer Communication & Order Support

• Answer inbound phone calls and emails related to order status, shipment tracking, and product ETAs
• Process orders accurately across multiple sales platforms and internal systems, including third-party buying websites and buying group member portals
• Handle payment processing and address light billing questions, escalating complex billing issues to the appropriate team
• Provide accurate pricing and product information to dealers, distributors, and end customers
• Prepare and deliver quotes for standard product requests, escalating complex configurations as needed
• Address light sales questions and direct customers to the appropriate sales representative when necessary

Multi-Platform & Third-Party Portal Management

• Work across multiple platforms simultaneously, including internal ERP/CRM systems, third-party buying websites, and buying group member portals
• Maintain accurate product listings, pricing, and availability information across external-facing platforms
• Support buying group members with order placement, account inquiries, and program-specific questions
• Coordinate with internal teams to ensure third-party platforms reflect current product data and promotional information
• Adapt quickly to platform changes, system updates, or new portal requirements as they arise

Adaptability & Day-to-Day Flexibility

• Remain calm and composed in a fast-paced environment where priorities can shift quickly
• Pivot gracefully between tasks and platforms as business needs evolve throughout the day
• Approach unexpected challenges with a problem-solving mindset and a steady, professional demeanor
• Thrive in an environment where no two days are exactly the same and change is a constant

Internal Coordination

• Act as a communication hub between Sales, Tech Support, Warehouse, and Customer Service teams
• Create and manage support tickets in the helpdesk system, ensuring issues are routed to the correct department and resolved in a timely manner
• Follow up on open tickets and outstanding orders to ensure customer inquiries don’t fall through the cracks
• Relay time-sensitive customer information to relevant internal team members promptly

Data & Reporting

• Maintain and update customer records in CRM and ERP systems (NetSuite experience a plus)
• Run standard reports on order activity, account status, and sales performance as requested
• Assist with data entry, account setup, and ongoing data hygiene efforts
• Support the sales team with administrative tasks and documentation as needed

This is what will get you noticed:

Required

• High school diploma or equivalent; associate’s or bachelor’s degree preferred
• 0–2 years of experience in customer service, inside sales, or sales support
• Strong verbal and written communication skills
• Proficiency in Microsoft Office Suite, particularly Excel and Outlook
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Comfortable working in a fast-paced environment with a high volume of daily interactions
• Demonstrated ability to adapt quickly to changing priorities and remain composed under pressure
• Comfortable working across multiple platforms and systems simultaneously

Preferred

• Experience with NetSuite, Zoho Desk, or similar CRM/ERP platforms
• Experience in the professional AV, technology, or distribution industry
• Experience processing orders across multiple platforms and handling basic payment or billing transactions
• Exposure to cross-departmental coordination or helpdesk ticketing systems

What we offer:

• Paid leave benefits
• Group Health & Life Insurance
• Employer paid benefits including - Dental and Vision
• 401K (up to 4% match)
• Supplemental Insurance

Hours/Pay:

• Full-time 40 hours, business hours Monday thru Friday, 8am-5pm.
• Market competitive hourly pay depending on experience