Job Description
At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health, and wellness, fun and giving back. This is an environment where you will be rewarded, valued, and celebrated for your hard work.
We offer a robust and expanded package of health benefits, incentives, paid time off and growth and career advancement opportunities. We celebrate our employees and show our appreciation with private concerts, outdoor bashes, cash and car giveaways and more! See some of our epic celebrations and employee recognitions.
Considered one of the nation's strongest financial organizations, we've achieved our success by embodying the views and values of The PREMIER Way. From our CEOs to the newest hires, we all follow these shared views and values to guide us on how to treat our customers, co-workers and communities. The PREMIER Way also serves as a roadmap on how to be successful inside and outside of the workplace. We believe in investing in our employees, their families and our communities.
Job Description:
Location: Sioux Falls, SD
Job Schedule: Full-Time
Company: First PREMIER Bank
About the Role
Supports day-to-day deposit operations by resolving routine account discrepancies, processing stop payments and deposit holds, and monitoring for basic fraud indicators. Ensures accurate documentation and compliance while providing foundational support for account servicing and fraud prevention.
Job Duties and Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Researches and resolves account discrepancies, including waiving fees, ownership changes, account type modifications, fee adjustments, and check ordering for deposit operations.
- Processes and monitors stop payments and deposit holds on deposit accounts, ensuring accurate execution of client requests and adherence to bank policies for check and ACH transactions.
- Reviews fraud alerts reports to identify unusual activity, escalating potential fraud cases in accordance with established procedures.
- Scans and indexes account documentation for secure retention in the bank's imaging system.
- Monitors ATM and remote deposit activity to detect irregular or potentially fraudulent transactions, ensuring timely escalation of suspicious patterns.
- Maintains accurate records and ensures compliance with internal controls, audits, and regulatory requirements.
Skills and Qualifications
- Applies solid understanding of numerical concepts. Analyzes discrepancies, identifies root causes, and implements solutions.
- Communicates clearly and professionally, both verbally and in writing, with internal teams, external vendors, and customers.
- Builds positive working relationships and contributes to a collaborative team environment.
- Effectively prioritizes and manages multiple responsibilities. Handles high volumes of data and transactions while maintaining accuracy.
- Exhibits a high level of accuracy and precision when reviewing or processing information.
- Basic knowledge of banking principles is preferred.
- High school diploma or equivalent education is preferred.
- Proficient in computer use with the ability to navigate standard office software and digital tools effectively is preferred.
Competitive Benefits Package
- Full medical benefits when working 20+ hours per week
- Traditional and High Deductible health plan options available
- FREE dental and vision coverage
- Generous Paid Time Off plans
- 401(k) - dollar-for-dollar match up to 5% of total compensation
- Special discounts and offers for events at the Denny Sanford PREMIER Center
- PREMIER Wellness Program
- Paid Community Volunteer Hours - PREMIER averages 30,000 hours per year
- Fun Employee Parties
Our Culture
- Emphasis on personal success, respect, health, wellness, fun and giving back
- Employees are rewarded, valued, and celebrated for hard work
- Various Career advancement opportunities and growth
- Appreciation is shown through concerts, outdoor bashes, cash, car giveaways and more