Job Description
JOB SUMMARY:
The Director plays a key role in driving profitability, enhancing the customer experience, and maintaining the studio’s reputation as a leader in luxury retail design. Success in this role requires strong leadership, business acumen, and the ability to foster a collaborative and high-performing team culture.
Key Responsibilities
Operational Leadership
· Oversee daily operations of the design studio, ensuring optimal use of personnel, equipment, and inventory.
· Analyze product performance and design trends to inform merchandising and layout decisions.
· Approve final design elements including furniture, finishes, and spatial layouts to maintain brand standards.
· Lead the development and execution of the Billie Arthur Trade Program.
· Plan and manage studio-hosted events such as workshops, classes, networking functions, and product launches.
· Identify and pursue new business opportunities, including partnerships with real estate agents, trade professionals, and potential clients.
Team Management
· Create and manage work schedules for all design studio associates.
· Provide ongoing coaching and feedback to foster a collaborative, inclusive, and high-performing team culture.
· Streamline communication across departments to ensure alignment and efficiency.
· Develop and implement a scalable business plan to support studio expansion into new markets.
Customer Experience
· Ensure a personalized and elevated customer experience that reflects the Billie Arthur Brand luxury positioning.
· Deliver exceptional service by resolving issues promptly and maintaining a customer-first approach.
· Monitor and improve customer follow-up processes to ensure satisfaction and retention.
· Integrate technologies that enhance customer journey and overall studio experience.
Additional Duties
· Perform other responsibilities as assigned to support the studio’s success and strategic goals.
Qualifications:
Required
· Proven leadership experience in a retail, design, or luxury brand environment.
· Demonstrated ability to manage and motivate diverse teams in a fast-paced, customer-focused setting.
· Strong verbal and written communication skills, with the ability to engage effectively across all levels of the organization.
· Strategic thinker with the ability to develop and execute business plans aligned with brand goals.
· Excellent organizational and multitasking skills, with a track record of prioritizing effectively under pressure.
Preferred
· Experience in luxury retail or interior design environments.
· Familiarity with technologies i.e. CRM systems, CAD, design software
· Background in event planning or community engagement initiatives.
Education and Experience
· Bachelor’s degree in Business Administration, Retail Management, Interior Design, or a related field; equivalent professional experience may be considered in lieu of formal education.
· Demonstrated success in leading high-performing teams within a retail or design-focused environment.
· Proven ability to drive results in a customer-centric, luxury brand setting.
· Experience aligning store culture and operations with an organization’s mission, vision, and values