Director of Operations

Job Description

Boyce Law Firm, LLP

Sioux Falls, South Dakota

Lead the Business Side of a High-Performing Law Firm

Successful law firms are built on more than exceptional legal work. They're built on strong people, efficient operations, and a culture that supports both clients and employees.

Boyce Law Firm, LLP is seeking a Director of Operations to provide leadership for the Firm's administrative and support functions while serving as a trusted partner to Firm leadership. This is a unique opportunity for an experienced operations professional to make a meaningful impact and help shape the future of Sioux Falls’ oldest law firm.

The Director of Operations will oversee non-attorney personnel, human resources administration, operational workflow, vendor relationships, and key administrative functions. The successful candidate will be a collaborative leader who enjoys building strong teams, improving performance, and creating an environment where employees and attorneys can do their best work.

What You'll Do

Key responsibilities include:

People Leadership

• Lead, coach, and develop the Firm's non-attorney staff.
• Establish clear expectations, accountability, and performance standards.
• Conduct performance evaluations and employee development discussions.
• Foster a culture of professionalism, teamwork, and exceptional client service.

Human Resources & Employee Relations

• Oversee onboarding, benefits administration, employee records, and policy administration.
• Serve as a resource for employee relations, workplace concerns, and performance management.
• Partner with Firm leadership on recruiting, retention, and workforce planning.
• Support employee engagement and professional development initiatives.

Operations & Business Management

• Manage day-to-day administrative operations and workflow.
• Identify inefficiencies and implement practical solutions that improve productivity and service.
• Standardize processes and ensure operational consistency across the organization.
• Partner and oversee outsourced vendors and service providers, including accounting, payroll, marketing, technology, and other administrative partners.

• Coordinate information for payroll, budgeting, financial reporting, and administrative functions.

• Monitor administrative processes for accuracy, efficiency, and accountability.

Strategic Leadership

• Partner with Firm leadership on operational strategy, staffing needs, and organizational planning.
• Recommend solutions that strengthen efficiency, service quality, and employee performance.
• Help ensure attorneys receive the administrative support necessary to focus on serving clients and growing the practice.

What We're Looking For

We're seeking a confident and approachable leader who combines strong business acumen with excellent people-management skills.

Qualified candidates will possess:

• Bachelor's degree required.
• Five or more years of leadership, operations management, or business administration experience.
• Demonstrated success leading teams and improving organizational performance.
• Experience managing employee performance, workplace issues, and operational processes.
• Strong communication, coaching, and relationship-building skills.
• Ability to lead and champion change, influence accountability, and drive continuous improvement.
• Exceptional organizational and problem-solving abilities.

• Experience within a law firm is highly desirable but not required.

Why This Opportunity?

This role offers the opportunity to:

• Join a respected and established Sioux Falls law firm.
• Serve as a key member of the Firm's leadership team.
• Make a direct impact on culture, operations, and organizational performance.
• Lead a talented team of professionals dedicated to exceptional client service.
• Build systems and processes that support the Firm's long-term success.
• Take ownership of meaningful work in a collaborative and professional environment.

The Ideal Candidate

The successful candidate is equal parts leader, coach, and problem solver.

They are someone who:

• Builds trust quickly.
• Holds people accountable while maintaining positive working relationships.
• Enjoys improving systems and processes.
• Communicates professionally and confidently.
• Can move seamlessly between strategic planning and day-to-day execution.
• Takes pride in developing high-performing teams and supporting organizational success.

Apply

If you're an experienced business leader looking for an opportunity to influence culture, improve operations, and help lead a growing law firm, we'd welcome the opportunity to speak with you.

Confidential inquiries and applications are encouraged.