Director of Property Management

Job Description

• Develop and execute an annual strategic plan that aligns with company-wide goals, translating high-level objectives into actionable priorities for the Property Management division. Ensure every team member understands their individual contribution to the division’s success and feels connected to its overall mission.
• Utilizes natural influence to provide direction, leadership, mentorship, and oversight to Regional Managers in all aspects of property operations, leasing, maintenance, resident service, and owner satisfaction to uphold company standards and drive optimal performance. Continuously invest in the development of Regional Managers by enhancing their leadership capabilities, decision-making skills, and strategic thinking to support both individual growth and overall portfolio success.
• Serve as the driving force behind portfolio performance, ensuring leasing velocity, revenue growth, expense control, and ROI consistently meet or exceed asset management goals and ownership expectations.
• Proactively analyze portfolio data and resident behavior to identify emerging trends, data patterns, or potential risks. Develop and implement strategic action plans to address challenges and capitalize on opportunities in real time, ensuring continued operational and financial success.
• Lead business development efforts by cultivating relationships with prospective property owners to secure new management contracts. Maintain strong, positive partnerships with existing owners, ensuring their expectations are consistently met and exceeded for long-term client satisfaction and retention.
• Offer strategic insights on new developments by gathering and analyzing feedback from on-site teams and residents. Establish and maintain a continuous feedback loop to drive ongoing improvements, ensuring new projects consistently align with evolving renter needs and market demands.
• Oversight of divisional training programs to ensure all new and existing employees receive thorough onboarding and ongoing refresher training on essential operational responsibilities.
• Cultivate a positive, inclusive, and respectful work environment that supports employee engagement, retention, and performance.
• Maintain deep awareness of industry trends and emerging technologies, fostering a curious and forward-thinking mindset. Champion innovation by identifying, implementing, and successfully rolling out new systems and initiatives that enhance operational efficiency and add competitive advantages.
• Maintain a comprehensive understanding of the portfolio’s asset mix, market positioning, and each property’s unique strengths and challenges.
• Analyze and interpret operational reports, financial statements, and KPIs to assess portfolio health, identify opportunities, and guide decisions.
• Ensure compliance with Federal Fair Housing, ADA, and all local/state housing laws; proactively manage risk to minimize liability.
• Establish and monitor performance benchmarks for leasing, maintenance, staffing, expenses, collections, turnovers, and occupancy. Investigate outliers and implement corrective actions as needed.
• Ensure optimal staffing levels at both the asset and divisional levels to support operational efficiency, service quality, and strategic growth objectives.
• Promote a culture of safety, accountability, and continuous improvement across all levels of the division.
• Handle escalated resident complaints beyond the Regional Manager level, ensuring prompt and fair resolution in alignment with company values.
• Negotiate management and vendor contracts in accordance with company standards to ensure alignment with financial and operational objectives.
• Support the achievement of departmental and company-wide goals through additional initiatives and responsibilities as needed.

SUPERVISORY RESPONSIBILITIES

Provide direct supervision and leadership to Regional Managers and support staff, ensuring adherence to organizational policies and relevant legal requirements. Oversee the full employee lifecycle in partnership with Human Resources, including interviewing, hiring, training, and ongoing development. Effectively plan, assign, and delegate work; conduct performance evaluations; administer recognition and disciplinary actions; and proactively address employee concerns to foster a productive and positive work environment.

JOB REQUIREMENTS

• Upholds the highest ethical standards for self and team, ensuring integrity and accountability.
• Possesses a “we” versus “I” mentality.
• Ability to anticipate potential obstacles and plan around them.
• Ability to think and forecast 3 years out.
• Can have natural conversations giving both positive and constructive feedback.
• Demonstrates exceptional leadership with the ability to inspire, motivate, and guide teams toward shared goals.
• Exhibits strong strategic thinking skills, capable of long-term planning and a high level of discernment.
• Possesses excellent verbal and written communication skills, effectively conveying ideas to diverse audiences.
• Strong in interpreting financial statements and skilled in creating and managing budgets to drive fiscal responsibility.
• Applies analytical rigor and a methodical approach to data analysis, presentation, and decision support.
• Displays a competitive sales acumen coupled with a proactive and results-driven mindset.
• Brings energy and enthusiasm, contributing positively to workplace culture and momentum.
• Eager to network and participate in professional and community activities to build strategic relationships.
• Brings proven management experience with a focus on financial acumen, team development, and operational excellence.
• Embodies a warm, approachable, and service-oriented philosophy that prioritizes client and resident satisfaction.
• Demonstrates adaptability and resilience, maintaining flexibility in dynamic and changing environments.
• Skilled in training, developing, and mentoring personnel to maximize individual and team potential.
• Technologically strong computer fluency across relevant platforms and software.
• Exemplifies excellent organizational skills with strong attention to detail and reliable follow-through.
• Effectively manages multiple projects simultaneously, balancing priorities and deadlines with ease.
• Collaborates successfully with diverse groups and individuals, promoting inclusivity and teamwork.
• Maintains regular and dependable attendance, demonstrating commitment and professionalism.

• Do the Right Thing. Act Ethically. We are responsible for our words, our actions and our results.

• Build Relationships for Life. At Work. At Home. In the Community.

• Solve It. Deliver results through innovation, creative thinking, and problem solving.

• Have Fun. Perform at Your Best. Celebrate Successes.