Job Description
$1,000.00 SIGNING ON BONUS
DUTIES AND RESPONSIBILITIES
- All behaviors comply with the Policies and Procedures Manual especially computer and cell phone usage.
- Monitor and/or respond to a variety of calls including two-way radios and phone calls; verify and monitor vehicle unit locations via computers; record all service calls; prepare, prioritize, and relay transportation requests including any emergency situations.
- Schedule daily bus routes in response to passenger service requests. Review, organize, and maintain trip manifests to maximize route efficiency.
- Check bus routes to ensure integrity of schedules. Maintain a variety of records and files related to the transportation operations.
- Maintain computer generated log of all service requests; update client information, driver hours, mileage, and passenger information for reporting purposes; and respond to all calls and service requests promptly, with courtesy.
- Prepare daily trip schedules and reports.
- Respond to emergency situations as requested including hazardous and severe weather conditions. Coordinate with supervisors, police, and other dispatchers as required.
- Collect, record, and prepare reports regarding transportation services. Verify and distribute information to appropriate staff.
- Prepare a variety of correspondence, reports, and documents as assigned and complete these task projects accurately.
- Coordination between drivers and mechanics to ensure vehicle maintenance is addressed.
- Transport customers on an as needed basis.
- Perform other duties as assigned.
MINIMUM JOB REQUIREMENTS/EDUCATIONS
High School Diploma or GED
EXPERIENCE
No previous experience is required.
Knowledge of the following:
- Proper public contact and telephone etiquette
- Route planning methods
- Office procedures, methods, and equipment including computers
- Familare with city streets and addresses
Skills in the following:
- Operating various types of dispatching equipment, two-way radios, and appropriate cell phone usage
- Dealing with stressful, high call volume situations
- Operating various types of office equipment including computers, fax, copier, printer
Ability to do the following:
- Be empathetic and cognizant of the needs of all passengers
- Remain calm and work effectively with passengers and co-workers
- Schedule and coordinate complex vehicle and passenger arrangements
- Respond to requests and inquiries from passengers tactfully with courtesy
- Speak in pleasant, clear, and audible voice
- Interpret and apply pertinent federal, state, and local laws, codes, and regulations
- Know and obey Yankton Transit policies and procedures
- Communicate clearly, concisely both orally and in writing
- Be a proficient typist and operate software at a speed necessary for successful job performance