Job Description
TITLE: Early Childhood Front Desk Receptionist
REPORTS TO: Early Childhood Assistant Director
CLASSIFIED: Part Time, Non-Exempt
LOCATION: Brookings, SD
HOURS: 6:00am-11:30am Monday - Friday
MISSION: To inspire and enable all young people, especially those who need us most, to realize their full potential as productive, responsible and caring citizens.
JOB SUMMARY: Front Desk Receptionist serve as the welcoming first point of contact for families, visitors, and community members at the Clubhouse Early Childhood Enrichment Center. The primary responsibility of this role is consistent, attentive front desk coverage — ensuring every person who enters the building feels welcomed, informed, and valued. Within that context, Front Desk Receptionist play an intentional role in family engagement, relationship-building, and reflecting BGCNP's Four Pillars of Care in every interaction. This role reports to the Assistant Director and supports daily administrative functions in alignment with BGCNP security and operational policies.
KEY RESPONSIBILITIES:
Maintains consistent, attentive front desk coverage throughout all scheduled hours — this is the primary responsibility of the role
Greets and welcomes every family, child, and visitor by name when possible, creating a warm and relationship-centered first impression
Manages volunteer check-in logistics, including Raptor system processing, visitor badging, and routing volunteers to the appropriate staff contact
Monitors building access and ensures only authorized individuals enter the facility in accordance with BGCNP safety policies
Handles incoming calls, emails, and walk-in inquiries with professionalism and care, routing to appropriate staff in a timely manner
Serves as a consistent, familiar presence for families — acknowledging daily arrivals and departures and fostering an environment of belonging and trust
Connects families with program information, upcoming events, and resources, and refers them to the appropriate staff member for more complex needs
Assists families with enrollment inquiries and facilitates warm handoffs to the Enrollment Coordinator or Assistant Director
Communicates any family concerns, observations, or feedback to the Assistant Director promptly
Completes incident and accident reports accurately and in a timely manner, submitting to the Assistant Director for review and oversight
Supports data tracking and program coding functions as directed, including attendance records and enrollment data entry
Manages parent communication through designated program apps, under the oversight of the Assistant Director
Assists with daily administrative tasks including filing, data entry, and document management
Maintains a clean, organized, and welcoming front desk and lobby area that reflects program values
Tracks and updates immunization records and other required health documentation under the oversight of the Assistant Director
Tracks and logs daily attendance and visitor records accurately
Assists with supply tracking and administrative ordering as directed
Supports emergency communication and procedures as outlined in BGCNP safety policies
EMPLOYMENT QUALIFICATIONS:
High school diploma or equivalent required
Minimum 1 year of experience in a customer service, reception, or administrative role preferred
Proficiency in basic computer applications including Microsoft Office
Excellent interpersonal and communication skills
Ability to maintain confidentiality and handle sensitive family information with discretion
Friendly, professional demeanor with a welcoming presence
Satisfactory background check per SD DSS requirements
PHYSICAL REQUIREMENTS:
Primarily sedentary role with extended periods at the front desk
Ability to sit, stand, and move throughout the lobby and administrative areas
Ability to lift up to 20 pounds
Ability to work in an active childcare environment
This position is considered to be safety-sensitive
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain nor be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications, and objectives required of employees assigned to this job.
We are proud to be an Equal Opportunity Employer and a Drug-Free Workplace!
All qualified applicants are considered for positions without regard to race, color, religion, sex, national origin, age, marital status, sexual orientation, non-job-related disability, or any other protected class.
The Boys & Girls Club of the Northern Plains provides reasonable accommodations to applicants and employees in compliance with local, state, and federal laws and regulations. Applicants requiring reasonable accommodation for any part of the application/hiring process should contact Human Resources to communicate their request for accommodation at 605-692-3333.