Job Description
This individual supports Southeast Technical College’s (STC) business processes through its campus Student Information System (SIS), student portal, and related third-party software integrations (enterprise applications). They perform maintenance, testing, documentation, and end user support related to these applications. This individual works closely with the Director of Enterprise Applications, faculty, and staff to ensure timeliness of project implementations and to provide associated training and troubleshooting. For more information regarding this position, please contact the hiring manager, Erik VanLaecken at 605-367-4800.
- Provide Tier 2 support for faculty, staff and students utilizing the campus ERP system, student portal, and all third-party software integrations (enterprise applications)
- Perform report writing and modify existing reports with the use of a report writing tool, SQL SSIS, and SQL queries to ensure end-user satisfaction.
- Analyze business processes to ensure understanding of a problem in order to present an appropriate solution.
- Support the Director of Enterprise Applications with upgrades and new project implementations on campus.
- Test and document new processes, features and software related to campus enterprise applications
- Complete configurations and maintenance tasks related to enterprise applications
- Collaborate with the Director of Enterprise Applications and campus employees to determine how the use of enterprise applications may improve/automate processes and assist with implementing appropriate changes.
- Assist with the maintenance of user security/permissions related to campus enterprise applications
- Maintain a high degree of confidentiality with regards to all information as a direct or indirect result of job responsibilities/job functions
- Develop support documentation and procedures for IT department
- Keep informed of product roadmaps and assist with preparations for upcoming changes to campus enterprise applications
- Participate in departmental and institutional committees
- Support the STC mission and strategic plan
- Perform other duties as assigned
- Education: Two-year postsecondary degree in a business or computer related field required
- Experience: Two years practical experience or combination of education, experience, and training required. Work experience in a post-secondary institution with an effective understanding of the business processes preferred
Indoor, climate-controlled work environment. Moderate level of noise at times due to office equipment and meetings with clients.
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PI280315201