Job Description
JOB SUMMARY:
EPICOR specialist ensures optimal performance for EPICOR systems. They work as a liaison with all departments to determine EPICOR needs, design or facilitate customized EPICOR solutions, and integrate EPICOR technologies with existing systems.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Serve as the subject matter expert on EPICOR systems and processes.
• Write and maintain documents related to systems design/customizations, implementation, and best practices.
• Monitor system performance and identify improvements in business operation workflow as well as regular maintenance.
• Gather, document, and analyze business requirements from key stakeholders, and assist in developing project plans and timelines to achieve successful implementation
• Guide internal and external resources through EPICOR implementation phases, evaluation, testing and optimization
• Configure, test, and implement EPICOR system changes
• Troubleshoots EPICOR-related issues.
• Provide EPICOR support and training to EPICOR end-users on an ongoing basis.
• Actively monitor, troubleshoot, and correct user experience and performance related issues.
• Analyze applications to find cause of error(s); document and revise programs to correct error(s); find and correct base issues.
• Create or acquire test data and run tests to determine the accuracy of program logic to produce desired results; debug and revise programs based on test results.
• Work collaboratively with the IT team, Level 2 support team, EPICOR support team for any EPICOR issues/ inquiries
• Escalates issues to next level support, to ensure issues that cannot be addressed at first level are responded to timely, working to maximum uptime for customers.
• Understand the EPICOR system, is able to provide the training to key users.
DESIRED SKILLS & EXPERIENCE:
• Be familiar with EPICOR.
• training/education.
• At least 3 years ERP relevant project or operation experience in supply chain, production, warehouse management, HR, or Finance. (At least 3 modules)
• Experience operating large scale software.
• Well developed multi-tasking capabilities and experience under pressure.
• The ability to both express and understand technical problems to stakeholders.
• Deep dive root cause analysis skills.
• SQL and reporting skills.
• Basic infra skills like network, Server, DB…
• Able to communicate in English.
EDUCATION AND EXPERIENCE
• Bachelor’s degree in computer science or equivalent along with three years related experience and/or training or equivalent combination of education and experience.
We offer a full benefit package that includes Basic Life, Vision, and Short and Long Term Disability provided by the Company at no cost to you. Medical, Dental, Additional Life Insurance and Vision insurance for employee and family, Identity Theft Protection, and Legal Services Benefit are available at group rates through payroll deduction. A 401(k) Retirement Plan, Flexible Spending and Dependent Day Care Accounts are available. Benefits are available the first of the month following the hire date except for Short and Long Term Disability that have a 60-day waiting period.