FFL Location Manager

Job Description

Job Summary:
At Silencer Central, we believe in being customer-oriented, getting stuff done, and expecting excellence in everything we do. As a Silencer Central Location Manager, you will be responsible for ensuring that all operations comply with state and federal regulations, as well as internal policies. Your duties include receiving and shipping packages, maintaining accurate documentation, and working closely with the Field Operations Support team to uphold the highest standards of regulatory compliance and customer service. You will play a key role in safeguarding the integrity of serialized product transfers and addressing any compliance or quality issues promptly. This position requires effective communication, reliability, and a commitment to process efficiency, ensuring timely resolution of issues and customer satisfaction.

Job Responsibilities & Essential Functions:

• Shipping & Receiving:

  • Receive packages, verify accompanying documents, and accurately record data in compliance management software.

  • Prepare and dispatch packages following Silencer Central's established procedures and quality standards.

  • Ensure that all required paperwork is completed within the required timeframes.

  • Physically and digitally receive all incoming packages within the required timeframes.

• Compliance & Accuracy:

  • Serve as the final checkpoint in compliance, verifying the accuracy of data and ensuring that serialized products are transferred according to all applicable laws.

  • Coordinate with the Field Operations Support team to report and resolve any lost or misplaced packages, ensuring compliance with ATF reporting requirements under federal law.

  • Maintain precise records of all documentation to support compliance and operational integrity.

• Scheduling & Availability:

  • Each location will have two staff members—a Primary and a Secondary Location Manager.

    • The Primary Location Manager will oversee daily operations and source the secondary location manager.

    • The Secondary Location Manager will provide backup coverage as needed to ensure continued operations.

  • Be available for scheduled deliveries and pick-ups from the courier.

  • Scheduling can be adjusted based on the Location Manager’s availability, provided the courier is available during the selected time.

  • Work schedule is flexible, but reliability is critical—the Location Manager must be present when packages arrive and when they are picked up by the courier or able to promptly travel to a UPS store for pick up and shipping.

• Communication & Coordination:

  • Collaborate with the Field Operations Support team to ensure adherence to all state, federal, and company-specific regulations and codes of conduct.

  • Provide timely and effective communication with the Field Operations Support team.

  • Report any quality issues related to products, packaging, or documentation promptly for resolution.

• Training & Continuous Learning:

  • Participate in training sessions led by Silencer Central’s Compliance team and the company.

  • Attend required meetings to enhance job performance and stay updated on compliance best practices.

Job Requirements & Qualifications:

• Technical & Compliance Skills:

  • Strong computer literacy and proficiency in modern software applications, with the ability to quickly adapt to new systems and tools.

  • Excellent attention to detail to accurately handle documentation and data integrity.

• Reliability & Organization:

  • Must be highly reliable and able to commit to being on-site for scheduled package deliveries and pick-ups or travel to a UPS store for pick up and shipment.

  • Strong organizational skills to track shipments and maintain compliance records.

• Communication & Problem-Solving:

  • Effective written and verbal communication skills for interacting with company staff and management.

  • Ability to problem-solve shipping, receiving, and compliance issues with urgency and professionalism.

• Work Ethic & Confidentiality:

  • Ability to work independently while collaborating effectively with a team.

  • Commitment to maintaining confidentiality when handling sensitive information and compliance data.

  • Willingness to continuously learn and adapt to changes in compliance regulations and best practices.

Compensation and Benefits:

• The compensation for this role is structured in tiers, with both a monthly base and bonus, based on the number of packages handled and key performance indicators (KPIs).

• As a part-time role, there are no benefits with this position.