Job Description
Join Our Team as a Field Installation Technician!
Do you take pride in hands-on technical work that keeps businesses running smoothly? Are you motivated by problem-solving, craftsmanship, and delivering an excellent customer experience? If so, we’d love to meet you.
As a Field Installation Technician at Direct Companies, you’ll play a vital role in delivering and installing end-user systems that drive productivity, safety, and innovation. From setting up and maintaining printers, copiers, and related IT systems to troubleshooting field issues and documenting your work, you’ll be the front line of quality and reliability in every project you touch.
About Direct Companies in Sioux Falls
Direct Companies is a growing leader in automation, IT, and fabrication services, dedicated to helping clients succeed through custom-built solutions. Headquartered in Sioux Falls, we pride ourselves on a culture of collaboration, creativity, and continuous learning.
Our people-first mindset fuels everything we do—and we’re looking for someone who shares that drive to innovate, serve, and grow.
What We’re Looking for in a Candidate
Proven experience in field installation, IT systems, or office technology.
Specialization in printer and copier installation, configuration, and maintenance.
Ability to work independently and follow installation specifications thoroughly.
Strong communication skills to guide users and collaborate with teammates.
A proactive, responsible, and adaptable approach to problem-solving.
Detail-oriented and accountable—you take ownership of your work from start to finish.
Eager to learn new technologies and continuously improve technical capabilities.
Team player who values collaboration, professionalism, and customer care.
A technical degree or equivalent field experience is preferred.
Key Responsibilities
End-User System Installation (55%)
Deliver and install systems—including printers, copiers, and connected devices—on-site with precision and professionalism.
Follow all installation specifications, schedules, and budgets.
Document activities, use appropriate tools and platforms, and communicate effectively.
Provide post-installation guidance and support to end users.
Identify, analyze, and resolve unanticipated installation challenges in the field.
Capability Development (30%)
Develop and demonstrate strong communication and technical skills.
Continuously enhance your technical knowledge, including emerging office technologies.
Support and mentor others (including student labor or new team members).
Contribute to a culture of teamwork and continuous improvement.
Technical Support Activities (15%)
Accept and complete all assigned field or in-office technical tasks.
Perform routine maintenance, calibration, and updates on printer and copier systems.
Prioritize and document all activities thoroughly.
Proactively communicate issues to supervisors and request support when needed.
Key Performance Indicators (KPIs)
Quality and completeness of installations.
Accuracy and timeliness of documentation.
Customer satisfaction and user feedback.
Growth in technical and interpersonal capabilities.
Responsiveness to challenges and teamwork contributions.
General Benefits Offering
At Direct Companies, we believe great work deserves great rewards. Our team members enjoy:
Competitive compensation
Health, dental, and vision insurance
401(k) with company match
Paid time off (PTO) and holidays
Life and disability insurance
Career growth and professional development opportunities
Why Join Us?
This role is perfect for someone who thrives on hands-on problem solving, customer interaction, and making technology work for people. You’ll join a talented, supportive team and have opportunities to grow your career while helping clients achieve success through reliable, well-executed installations.
If you’re ready to take pride in your craft and build a lasting impact—we’d love to hear from you.
Apply Today!