Job Description
SDN Communications is the premier business-to-business broadband service provider in the region. We also provide managed cybersecurity products to build a more secure business network. Our network is made up of more than 50,000 miles of fiber in eight states.
Established in 1989, SDN Communications has more than 30 years of experience and over 100 employees to provide quality service, create new and innovative services and return value to our member companies and customers. That's why we exist!
Summary:
Responsible for the installation and preventative maintenance of telecommunications networks and equipment that support carrier grade infrastructures.
Responsibilities:
- Work with guidance from more experienced technicians.
- Provide assistance to network operations technicians and engineers.
- Contact customers regarding installation and access.
- Maintain work queue for provisioning new work orders for service delivery.
- Provision hardware required for service which may include assembling chassis, copying files, and verifying correct inventory has been assigned.
- Verify connectivity once equipment has been installed and help in troubleshooting any issues.
- Ability and desire to share knowledge / experiences within a team environment.
- Coordinate emergency and routine maintenance with network operations.
- Assist in replacing malfunctioning or inoperative equipment, such as circuit cards or processing units, and perform repairs and preventative maintenance.
Exhibit SDN Core Values
- Servant Leader
- Positive Can-Do Attitude
- Pride in our Mission
- Innovate, Challenge, Change
Job Requirements
Requirements include the following:
• A customer first mindset.
• Willingness to learn and develop new skills.
• Highly motivated and take initiative.
• Knowledge of Microsoft office applications.
• Ability to read, analyze, interpret data, and problem solve.
• Ability to apply common sense logic to perform assigned functions.
• General overall knowledge of computers and networking.
• Must possess a clean driver’s license and be insurable.
• Must be able to pass a DOT physical for driving requirements.
Education and/or Experience:
No experience is required as SDN is willing to train the right individual. Previous work experience in a related technical field or secondary education is desired, but not mandatory.
Physical Demands and Work Environment:
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand, climb, or balance, and lift up to seventy-five pounds. Specific vision abilities required by this job include color vision. The employee is occasionally exposed to outside weather conditions and risk of electrical shock. The noise level in the work environment is usually moderate. Occasionally work on lifts or ladders at heights up to approximately 70’.
Work Hours:
The normal work hours are 8am to 5pm with flexible overtime. Travel can be up to 50 percent based off projects with most travel being the same day or with an occasional overnight stay. No on-call rotation is required with this position.
Business Continuity/Disaster Recovery (BCDR):
You are expected to participate in SDN’s Business Continuity and Disaster Recovery program by being knowledgeable about SDN’s BCDR Program, actively participate in BCDR drills and exercises, and may be assigned various duties in response to business emergencies (and establishing/executing priorities, responses and recovery activities in the event of a disruption).
Bids for this position will not guarantee that the applicant will be interviewed or selected, but will be considered as an indication of interest by the applicant. SDN will recruit, hire, assign, and promote employees on the basis of their qualifications and without regard to race, creed, color, age, sex, religion, national origin, marital status, disability, or other legally protected status. It is also our policy to employ and advance disabled veterans and Vietnam Era veterans.