Job Description
Innovative Systems is looking for an eLation Financials Specialist to join our team. eLation Financials is our accounting software, used by telecommunications companies, electric cooperatives, and municipalities to manage their day-to-day financial operations. In this role, you'll be the go-to expert helping those clients get the most out of the software — troubleshooting issues, leading conversions, and building the kind of relationships that make clients feel supported, not just serviced.
This is a full-time role and can be on-site or remote. Occasional travel to client sites and our Mitchell, SD office is part of the job, along with occasional after-hours support.
A Day in the Life
One day you might be walking a client through a year-end reconciliation; the next you're leading a full software conversion for a new client or recording a quick tutorial video for our knowledge base. No two days look quite the same.
What You'll Do
Be the frontline for client support — answering questions and solving problems by phone, email, and our ticketing system
Lead software conversions from start to finish, including data verification and configuration
Train clients on the software and help them apply it to their day-to-day accounting work
Troubleshoot technical issues and walk clients through clear, step-by-step solutions
Partner with our development team to escalate and prioritize more complex issues
Keep track of client interactions and resolutions in our ticketing system
Build out support documentation, knowledge base articles, and video tutorials
Ideal Candidate Would Have
A bachelor's degree in Accounting, Finance, Business, or a related field — or equivalent experience
A solid grasp of accounting principles and practices
Comfort troubleshooting software issues (you don't need to be a developer, just curious and capable)
Strong written and verbal communication skills
A customer-first mindset and the organizational chops to juggle multiple client issues at once
Preferred (Not Required)
Experience with financial software, especially eLation Financials
Background in customer support
Experience with telecommunications companies, electric cooperatives, or municipalities
Don't worry if you haven't used eLation Financials before — we'll train you on the software itself. What matters most is your accounting foundation and your ability to connect with clients.
Why You'll Like Working Here
Competitive pay
Generous paid time off + 10 paid holidays
401(k) with company match
Company-paid employee health, dental, vision, and life insurance (Blue Cross Blue Shield)
HSA contributions from the company
Company-paid short- and long-term disability insurance