Fintech Operations Specialist I

Job Description

Position Summary

We define fintech partnerships. The Bancorp does more than enable payments innovation. We work side by side with clients, combining deep expertise with a technology-forward approach to deliver creative, practical solutions. We don't settle for what's possible today. We look ahead to what's next, helping clients grow and innovate with confidence.

The Fintech Operations Specialist I role provides operational support for client programs by managing departmental processes and ensuring adherence to compliance and regulatory requirements. This role reports to the VP of Network Operations Manager.

Key Responsibilities

1. Compliance monitoring and risk reporting
   • Monitors transactional and compliance reports to detect parameter breaches, regulatory violations or potential fraudulent activity
   • Conducts thorough account reviews and prepares Unusual Activity Reports for the Financial Crimes Risk Management team in line with established procedures
2. ACH processing and regulatory compliance
   • Reviews and resolves ACH-related inquiries and exception items, completing required transaction processing, account maintenance and follow-up per regulatory guidelines and internal policies
   • Reviews ACH return requests and supporting documentation to ensure accurate, timely processing in accordance with NACHA Operating Rules and departmental procedures
3. Payment and account transaction support
   • Processes government-related payment activity accurately and on time in accordance with federal regulations and departmental procedures
   • Handles client and cardholder requests to issue checks for remaining account balances, debiting funds with correct transaction codes and closing accounts or cards per the cardholder agreement
   • Responds to check-related inquiries, including initiating stop payments and issuing replacement checks
4. Cross-functional collaboration and program support
   • Collaborates with internal departments to support account review, restriction, closure and remediation processes, ensuring proper handling, documentation and follow-up
   • Builds strong working relationships with program operations managers to address client issues and support operational problem-solving
   • Assists with daily, weekly and monthly tasks to ensure seamless program execution
5. Client relationship management
   • Cultivates and maintains positive relationships with key clients, ensuring a high level of service and responsiveness
   • Supports assigned projects and performs other duties as needed

Qualification Requirements

• Associate degree in a related field or equivalent combination of training and experience.
• 1 year of relevant experience.
• Excellent verbal, written and interpersonal communication skills.
• Proven ability to work effectively in a collaborative, multi-tasking team environment.
• Proficient in Microsoft Office, including Excel, PowerPoint, Word and Outlook.
• Ability to learn and quickly navigate 12 or more systems.
• Demonstrates strong motivation, accountability and resilience in pursuing goals, delivering high-quality results and continuously improving performance.
• Demonstrates the ability and willingness to learn and use approved artificial intelligence tools to improve productivity, decision-making and work quality, while keeping use compliant with company policies.

What Success Looks Like

• Unusual Activity Reports and compliance reviews are completed accurately and on schedule
• ACH inquiries, exceptions and returns are resolved within regulatory timeframes
• Government-related payment activity is processed accurately with no compliance exceptions
• Client and cardholder requests are resolved promptly with high satisfaction
• Strong cross-functional relationships speed issue resolution and program execution

Why This Role Matters
The Fintech Operations Specialist I is a frontline safeguard for The Bancorp's regulatory and risk standing, catching compliance and fraud concerns before they become larger issues. Accurate, timely execution in this role keeps client programs running smoothly and keeps The Bancorp in step with NACHA rules, federal payment regulations and internal policy.

By resolving client and cardholder needs directly and partnering closely with program operations managers, this role strengthens the day-to-day partner experience that underpins The Bancorp's fintech relationships.

Additional Information

This job will be open and accepting applications for a minimum of five days from the date it was posted.

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

Working at The Bancorp Bank, N.A. and Benefits Information: https://thebancorp.com/company/join-our-team/

Company Culture & Background Screening

Company Culture at The Bancorp Bank: https://www.thebancorp.com/company/company-culture/

The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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