Job Description
About Us:
Dahlia Kitchen and Bar is a premier dining destination dedicated to delivering exceptional culinary experiences. With a focus on ambience, precision, and guest satisfaction, we are looking for passionate leaders to join our team. As part of Steel District Restaurant Group, we provide a collaborative, professional environment where hospitality thrives.
Position Summary:
Dahlia is seeking a Front of House Manager who will oversee daily dining operations, ensuring every guest receives unparalleled service. This role requires a poised, professional leader who can inspire staff, uphold our high standards, and contribute to the continued success of our restaurant.
Key Responsibilities:
- Team Leadership: Supervise and support the front-of-house team, including hosts, servers, bartenders, and server assistants. Foster a positive and professional work environment.
- Guest Experience: Deliver exceptional service by ensuring all team members are trained to provide polished, attentive, and personalized service.
- Operational Excellence: Oversee dining room operations, manage reservations, coordinate seating plans, and ensure smooth service flow during shifts.
- Training and Development: Train staff on service standards, menu knowledge, and wine pairings. Conduct regular performance evaluations to support growth and improvement.
- Conflict Resolution: Handle guest concerns and complaints with professionalism and poise, ensuring satisfaction and loyalty.
- Event Coordination: Collaborate with the events team to execute private dining and special occasions with precision.
- Compliance: Ensure adherence to health, safety, and liquor license regulations.
- Inventory Management: Assist with ordering and inventory for front-of-house supplies, such as linens, glassware, and bar stock.
Qualifications:
- Proven experience in a management role in fine dining or luxury hospitality.
- Exceptional interpersonal and communication skills.
- Strong organizational and multitasking abilities.
- Knowledge of wine and beverage service; sommelier certification is a plus but not required.
- Ability to lead and motivate a team in a high-pressure environment.
- Familiarity with reservation management and POS systems.
- A passion for hospitality, fine dining, and creating memorable guest experiences.
What We Offer:
- Competitive salary and performance-based bonuses.
- Comprehensive benefits package.
- A professional and supportive work environment.
- Opportunities for advancement within Steel District Restaurant Group.