The Food & Beverage Assistant Manager is responsible for supporting daily food and beverage operations and ensuring an exceptional guest experience. This position provides hands-on leadership to hourly team members, assists with scheduling and shift operations, maintains quality and service standards, and helps ensure compliance with company policies, food safety regulations, and sanitation requirements, and assist with administrative duties as assigned, such as inventory, ordering, and payroll. This position will require work in all aspects of the Food and Beverage department, including The WP Café, Parlour Ice Cream, Event Catering, and event and performance driven bar operations. This position regularly works evenings and weekends. This position is a full time 30-40 hour per week non-exempt (hourly) position.
What you will do!
- Supervise and support food and beverage team members during assigned shifts.
- Ensure excellent guest service and promptly address guest questions, concerns, and complaints.
- Monitor daily operations to ensure service, food quality, cleanliness, and presentation standards are consistently met.
- Assist with opening and closing procedures, including shift reconciliation when applicable.
- Assign work responsibilities and provide direction, coaching, and on-the-job training to team members.
- Maintain appropriate staffing levels and communicate operational needs to management.
- Monitor inventory, supplies, product waste, and equipment needs.
- Ensure compliance with food safety, sanitation, health, and workplace safety standards.
- Assist in resolving employee issues and report significant concerns to management.
- Lead by example and promote teamwork, professionalism, accountability, and a positive work environment.
- Assist management with special events, catering, promotions, and other operational activities.
- Complete required reports, checklists, and other administrative duties.
- Perform other duties as assigned.
What you will need (qualifications)!
- Previous food and beverage, restaurant, hospitality, or customer service experience preferred.
- Previous supervisory or leadership experience preferred.
- Strong communication, customer service, and interpersonal skills.
- Ability to lead and motivate a diverse team in a fast-paced environment.
- Knowledge of food safety and sanitation practices.
- Ability to handle basic administrative responsibilities.
- Ability to creatively problem solve issues.
- Ability to work flexible hours, including evenings, weekends, holidays, and special events.
Physical Requirements
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 50 pounds.
- Ability to work in a fast-paced environment and perform repetitive tasks.
- Ability to work around food preparation areas, kitchen equipment, and varying temperatures.
- Ability to prepare food as necessary.
What We Offer!
We provide a dynamic and engaging workplace with competitive compensation and an outstanding benefits package, including:
- Medical, Dental, and Vision Insurance
- Company-paid Life Insurance, Short-Term Disability, and Long-Term Disability
- 401K Retirement Plan with a 6% Company Match
- Generous Paid Time Off (including personal, sick, and holidays)
- Free Washington Pavilion Membership + Exclusive Employee Perks, including ticket and event discounts, on-site café discounts, and staff appreciation events.
EOE/Background Check Required