Job Description
Front Office Coordinator
Infinity Sedation Dentistry - Sioux Falls
About Us
Infinity Sedation Dentistry is a well-established practice with over 20 years of experience delivering high-quality, patient-centered dental care. Our longevity is built on clinical excellence, trusted patient relationships, and a strong team-first culture.
We are committed to expanding access to advanced, life-changing dentistry through sedation—while maintaining the reliability, professionalism, and warmth our patients have come to expect.
We also believe that taking care of our team is essential to taking care of our patients. That means creating an environment where driven, experienced professionals feel supported, valued, and empowered to grow.
Position Overview
We are seeking a Front Office Coordinator who is the face and voice of our practice. This role is critical in shaping the patient experience, from the first phone call to ongoing communication and coordination of care.
The ideal candidate is organized, proactive, and thrives in a fast-paced environment. You’re not just answering our patients calls or checking patients in, you’re building relationships, solving problems, and helping the practice run efficiently every single day.
Key Responsibilities
- Greet and check in patients with warmth and professionalism
- Manage a high-volume phone line with confidence and efficiency
- Schedule and coordinate appointments to optimize provider productivity
- Verify insurance benefits and communicate financial expectations clearly
- Process billing, payments, and insurance claims
- Maintain accurate patient records in Dentrix Ascend
- Collaborate with clinical team to ensure seamless patient flow
- Identify opportunities for process improvement and contribute ideas
Qualifications
- Dental office experience required
- Experience with Dentrix Ascend strongly preferred
- Knowledge of dental insurance, billing, and treatment coordination
- Outgoing, friendly, and genuinely patient-focused
- Strong work ethic and high level of accountability
- Ability to multi-task and stay organized in a fast-paced setting
- Prompt, dependable, and detail-oriented
- A “go-getter” mindset with the ability to think outside the box
- Comfortable taking initiative and contributing to team success
What We Offer
- Competitive compensation
- Comprehensive benefits package - 401k, 401k match, dental insurance, health insurance, PTO, and more
- A supportive, team-oriented work environment
- Opportunity to be part of a growing, forward-thinking practice
- Leadership that values your input and encourages growth
Why Join Infinity?
Because this isn’t just a front desk job. It’s a chance to be part of a practice that changes lives—while working with a team that has your back and expects the best from each other.